The Project Manager will play a critical role in coordinating and driving execution of large and mid-scale, cross-functional initiatives throughout Customer Success. This role will partner with Initiative Owners to ensure alignment, remove roadblocks, and drive forward progress.
This individual must be comfortable navigating both technical and business environments, stepping into varied and dynamic initiatives to synchronize teams, maintain focus on business outcomes, and ensure seamless execution. The ideal candidate is versatile, persistent, and solutions-driven, while engaging stakeholders at all levels.
Key Responsibilities- Partner with Initiative Owners to coordinate and support end-to-end execution of strategic and tactical initiatives.
- Ensure alignment between business objectives and execution strategies, working across a variety of teams including both technical and business teams.
- Act as a central point of coordination, tracking progress, identifying risks, and ensuring initiatives stay on schedule.
- Facilitate collaboration across teams to drive effective cross-functional execution.
- Provide structured oversight, ensuring clear roles, responsibilities,and accountability for key deliverables.
- Identify, mitigate, and escalate risks, dependencies, and roadblocks that could impact delivery.
- Deliver clear, executive-level updates, distilling complex details into concise, action-oriented insights.
- Establish best practices for initiative execution, contributing to continuous improvement across the team.
- Demonstrate professional persistence, ensuring sustained focus, problem-solving, and forward momentum in the face of challenges.
Qualifications & Skills
- Proven ability to work across a variety of teams and subject matter areas including both technical and business teams.
- Strong ability to synthesize and communicate complex topics in a clear, concise manner for executives.
- Persistent and results-driven approach, ensuring accountability and execution.
- Experience coordinating fast-moving initiatives in a dynamic, high-growth environment.
- Experience with agile, waterfall, and hybrid project management methodologies.
- Proficiency in Google or Microsoft Workspaces
- Proficiency in Jira, Mondays or similar project management tools
- Strong problem-solving skills, with a focus on driving outcomes and removing obstacles.
- PMP, Agile certifications are a plus.
- Fluent English speaking and writing skills.
- Experience with a leading consulting practice is a plus.
- Bachelor’s Degree in Business, Technology, or a related field.
- 5+ years of project management experience, driving execution for high-impact, cross-functional initiatives.
#LI-WW1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Skills Required
- Proven ability to work across a variety of teams and subject matter areas including both technical and business teams.
- Strong ability to synthesize and communicate complex topics in a clear, concise manner for executives.
- Persistent and results-driven approach, ensuring accountability and execution.
- Experience coordinating fast-moving initiatives in a dynamic, high-growth environment.
- Experience with agile, waterfall, and hybrid project management methodologies.
- Proficiency in Google or Microsoft Workspaces.
- Proficiency in Jira, Mondays or similar project management tools.
- Strong problem-solving skills, with a focus on driving outcomes and removing obstacles.
- PMP, Agile certifications are a plus.
- Fluent English speaking and writing skills.
- Experience with a leading consulting practice is a plus.
What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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