Senior Project Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Purpose:

Reporting to the Head of Planning & Transformation in SLGS PH, this role will take part in the overall program management of the transformation initiatives in Sun Life Global Solutions Philippines (SLGS PH). The role requires: compiling business cases, funding requests, project status reporting, the maintenance of the program governance, and facilitate program-related communication across the SLGS PH and maintaining overall cost tracking for the program. The role will be responsible for coordinating project status reporting to stakeholders, to SLGS PH Mancom and/or to SLGS Leadership team to increase project success, benefits realization and manage project risk.

Major Accountabilities:

• Coordinate and prepare project status reporting with a focus on actionable insights SLGS PH Mancom to drive actionable goals and project objectives. Work closely with SLGS PH Mancom to ensure project benefits and costs are validated and clearly documented in the business cases for various milestones in the Program.
• Establish project management best practices, reporting tools and templates and track the progress of benefits realization accordingly for the region.
• Carry out program governance activities including – advising on project deliverables from a program governance perspective, conducting project documentation spot check and project health checks, where necessary.
• Monitor key projects to ensure successful implementation of the agreed scope within schedule and budget.  Monitor, report, and escalate issues and risks appropriately.
• Participate in the planning and execution of strategic projects upon management request.
• Maintain proper documentation of project information and deliverables for the Program, including capturing all work stream projects in Program Inventory with updated information.
• Coordinate regular project management activities including – Architecture Technology Governance reviews, change management and governance meetings.
• Assess the performance and capability of processes and partner groups (throughput, cycle time, productivity, waste, etc.)
• Participate in process improvement and transformation opportunities.
• Conduct Kaizen events and facilitate problem solving sessions with partner teams.
• Deliver training sessions and provide coaching to partner teams
• Prepare reports using various visualization and data modeling methods
• Navigate SLGS Finance processes such as budgeting and forecasting, funding requests, business case creation and cost control.
• Ensure the program is compliant with SL policies and procedures as it relates to Finance processes such as budgeting and forecasting, funding requests, business case creation and cost control.
• Proactively manage the program participation in these processes through the early communication of timelines and deliverables, exercising quality control and highlighting any potential issues in a timely fashion.
• Advise and participate in program activities such as business case creation, tool selections etc., as, and when SLGS PH Function Heads inputs are required.
• Actively maintain knowledge of program activities to enable efficient and effective SLGS PH Function Heads’ participation in program objectives.
• Proactively devise strategies to de-risk program deliverables or enhance and expedite the program’s ability to meet its stated objectives.
• Support decision making by providing value-added cost analyses, projections, and scenario analyses.

Specialized Knowledge:

• Qualified Project Manager
• Tableau dashboard and requirements gathering experience
• Familiarity with IT projects covering AI (Gen AI/ Agentic AI) and non-AI (automation) projects impacting employee experience.
• Project Management / Change Management skills and experience.
• Good knowledge of functions of Change Management and Transformation, including experience of process definitions. 
• Communication skills, both orally and written, that create a positive impact with the ability to influence and direct people through structured dialogue. Ability to communicate across cultures to project teams and stakeholders.
• Ability to utilize written skills to summarise working group/workstream progress into focussed senior stakeholder updates.
• Comfortable in dealing with issues / situations which might be nebulous, intangible, or unstructured.
• Drives for change through a strong ability to influence business partners and execute ideas through to completion

Problem Solving:

• Utilize problem solving skills and an Agile project methodology to define and chart updated to project plans. 

Education and Experience:

• Minimum bachelor’s degree and 10 to 12 years of relevant experience
• Experienced Project Manager
• Industry recognized project management certification would be beneficial, but not essential if candidate has extensive experience (Prince 2 or PMI).
• Hands-on experience and training in Six Sigma, Lean, CMMI or other process improvement methodologies preferred.
• Expert level knowledge of MS Excel, MS PowerPoint, MS Project, and MS VISIO
• Familiar with Planview app (would be an advantage)

Job Category:

Posting End Date: