MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Learn More About MSX International
https://www.msxi.com/
Responsible for leading and delivering key Automotive Trade Parts programs. You will have full accountability for achieving project objectives, maintaining top-tier client relationships, and managing a team. Through data-driven decision-making and process optimization, you will ensure the program's market leadership and achieve dual success in both business performance and client satisfaction.
Core Responsibilities:
Project Management & Delivery: Lead the achievement of project KPIs, responsible for performance analysis, reporting, and improvement. Establish governance processes, resolve operational issues, ensure quality and compliance, and drive innovation and best practices.
Client Relationship & Strategy: Act as the primary client interface to maintain high satisfaction levels. Develop business plans, build business cases, and support strategic planning to maintain market competitiveness.
Team Leadership: Responsible for leading, coaching, and developing a team of approximately 10 members, conducting performance reviews, and ensuring the quality of team training.
Project-Specific Duties:
Provide regular updates to the National Sales Company (NSC) in accordance with the project RACI matrix.
Provide regular updates and support to the MSXI Global Delivery Lead following established reporting guidelines.
Proactively drive the project team to achieve monthly, quarterly, and annual revenue targets.
Qualifications- Chinese National
- Beijing based or willing to relocate
- Business proficiency in English – High
- Open to travel – moderate
- Trade Parts Experience (3-5 years)
- Project Management Experience (5 years)
- Experience building business cases to demonstrate ROI
- Stakeholder Management and Client Relations – High at client level
Personality traits:
- Passionate, Driven, Confident , High energy levels, Articulate with strong “coercion” capabilities
- Task oriented and delivery focused
- Mentorship and Coaching of a team of approx. 10
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Learn More About MSX International
https://www.msxi.com/
Skills Required
- Trade Parts Experience (3-5 years)
- Project Management Experience (5 years)
- Business proficiency in English - High
- Stakeholder Management and Client Relations - High at client level
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
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Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
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Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
