Senior Project Manager

RESPONSIBILITIES

• Lead and oversee complex digital projects from kickoff through delivery, coordinating all aspects of execution—from defining objectives and translating client outcomes into clear plans, to managing delivery against scope, timeline, and budget.
• Collaborate closely with cross-functional teams, including developers, designers, data analysts, QA, and product managers, to ensure smooth workflows, clear communication, and successful project outcomes.
• Guide teams through Agile and hybrid methodologies, facilitating sprint planning, daily stand-ups, reviews, and retrospectives to maintain focus, transparency, and continuous improvement.
• Define and manage project roadmaps, milestones, and capacity plans, ensuring deliverables are met on time and within scope while proactively identifying dependencies, bottlenecks, and risks.
• Serve as a key liaison between technical and business stakeholders, helping to shape project objectives, resource allocation, and delivery priorities that align with strategic goals.
• Partner with analytics and technical teams to inform decisions with data, support testing strategies, and validate project performance against KPIs and success metrics.
• Ensure the integration and quality of data across platforms, fostering insights that drive optimization and measurable business value.
• Oversee the release process across multiple platforms, coordinating production deployments, resolving blockers, and maintaining quality assurance standards.
• Facilitate strategic workshops and discovery sessions—including requirements gathering, concepting, design reviews, and feedback cycles—to drive alignment and shared understanding across teams.
• Maintain clear documentation and progress tracking in project management tools, ensuring deliverables and requirements are captured, communicated, and accessible to the appropriate audience.
• Manage third-party vendors and partners, ensuring adherence to SLAs, budget expectations, and integration within the broader delivery framework.
• Report regularly on project health, status, risks, and performance metrics, ensuring transparency with leadership, the PMO, and client stakeholders.
• Foster a collaborative, one-team culture by monitoring team morale, encouraging continuous learning, and supporting the adoption of new tools and methodologies that enhance delivery efficiency.

REQUIREMENTS

• 7+ years of experience leading complex, end-to-end digital programs in an agency, consultancy, or professional services environment—ideally for global or enterprise clients—with a proven record of launching flagship high-profile digital platforms.
• Previous experience as a Project Manager supporting digital initiatives, demonstrating the ability to navigate technical complexity, stakeholder visibility, and high expectations around performance, reliability, and delivery.
• Strong foundation in digital project management, including ownership of timelines, budgets, scope, and delivery across digital applications, with an ability to adapt to evolving client and business needs.
• Deep understanding of the software development lifecycle (SDLC), continuous integration/continuous delivery (CI/CD), and agile delivery frameworks (Scrum, Kanban, or hybrid). Agile or Scrum Master certifications (CSM, PMI-ACP, or equivalent) are an asset.
• Experienced in facilitating cross-functional collaboration between technical, design, data, and business teams—aligning priorities, driving accountability, and ensuring seamless communication.
• Known for a strong, energetic leadership presence—able to motivate teams, influence decisions, and maintain focus under pressure while modeling professionalism, empathy, and composure.
• Highly emotionally intelligent and adaptable, able to assess team dynamics, anticipate challenges, and adjust communication styles to ensure alignment and trust across client and internal stakeholders.
• Skilled in facilitation and stakeholder management, from sprint ceremonies to executive reviews, translating discussions into actionable delivery plans and measurable outcomes.
• Technically fluent, with the ability to engage credibly on topics including AI, data analytics, cloud architecture, and platform integrations, and to leverage analytics for data-informed decision-making.
• Experience managing headless or composable platform implementations across eCommerce, CMS, loyalty, and personalization systems (e.g., CommerceTools, Contentful, Talon.One, Auth0, Segment, etc.).
• Adept at vendor and partner management, including defining scopes, budgets, and SLAs, while ensuring accountability and integration within larger delivery efforts.
• Proficient in project and collaboration tools such as Jira, Confluence, Airtable, Notion, Smartsheet, and Google Suite; hands-on experience managing Jira development boards preferred.
• Skilled in tracking and reporting KPIs and performance metrics, using insights to drive continuous improvement in processes and outcomes.
• Strong relationship builder who can partner confidently with Director, VP, and C-suite stakeholders, balancing diplomacy with clear communication and sound judgment.
• A servant leader with curiosity, resilience, and a can-do attitude—committed to fostering team success, growth, and a positive, one-team culture.
• Demonstrated critical thinking and problem-solving abilities, with a proactive approach to resolving ambiguity and driving projects toward clear, impactful results.


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