Senior Project Manager

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Reporting to the Manager, Continuous Improvement, the Sr. Project Manager leads cross-functional projects and strategic initiatives to deliver quality outcomes.

The Sr. Project Manager works closely with internal stakeholders to drive execution, assess business needs, and gather requirements.

Leveraging a multidisciplinary team, they lead the implementation of process improvements and technology solutions, including AI-enabled initiatives.

As a leader within Continuous Improvement, they act as the primary contact for project status, risk management, and stakeholder alignment, and partner with the OCIO/SDO to ensure strategic and technical alignment. 

Proactively manage project scope, resources, issues, and risks to ensure successful delivery and alignment with Revenue Operations objectives, leveraging AI-driven tools and insights to enhance forecasting accuracy, streamline resource allocation, and identify potential risks earlier.

Act as primary interface to business units and cross-functional teams during all phases of the project. Lead formal presentations to internal stakeholders in a clear, concise, and explicit manner.

Anticipate and address barriers to project success. Identify and resolve risks and issues in a timely manner. Escalate concerns to the project team and senior management when appropriate.

Partner with OCIO and other departments to ensure projects are scoped, resourced, and aligned with enterprise architecture and digital transformation goals.

Lead mid- to large-scale projects with some complexity and drive continuous improvement across Revenue Operations.

 

- Previous experience with Project Management including Scope, Financial, Schedule Management, Risk Mitigation, Change Management, and 360 Communication.

- Leadership qualities, such as motivation techniques and conflict management.

- Team management skills aligning project resources to complete the scope of the engagement.

- Ability to work on complex implementations using innovative mindset and problem-solving skills.

-Knowledge of project management processes, such as Scrum and Agile.

-PMP or Prince II designation an asset

-Post-secondary education in business or technology related field

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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