Are you a technically savvy and strategic thinker who excels at translating complex development concepts into client friendly language? As our Senior Project Manager, you’ll lead the delivery of robust digital solutions for globally recognized brands—ensuring projects are delivered on time, within budget, and with exceptional quality, all while building strong client partnerships and expertly navigating technical challenges.
This role requires obtaining a Level 2 Security Clearance under U.S. government regulations. Only U.S. citizens or permanent residents (Green Card holders) are eligible to apply.
You Will:
- Serve as the primary point of contact, ensuring clear communication between clients, internal technical teams, and vendors
- Translate complex technical concepts (DevOps, frontend, backend, QA, platform, security) into accessible language for clients
- Develop and manage detailed project plans, timelines, milestones, and budgets for technical initiatives
- Coordinate and support ongoing maintenance, release management, and platform security
- Oversee deliverables and anticipate project risks, keeping all stakeholders informed and empowered
- Collaborate closely with client services while being hands on with technical teams (AEM, AWS, DevOps)
- Drive consensus and resolve challenges within highly technical environments
- Foster a positive, results driven culture across teams
You Have:
- 6+ years of experience managing complex technical projects (IT, infrastructure, DevOps, SaaS, or platform environments)
- Proven ability to lead multidisciplinary technical teams on medium to largescale initiatives
- Exceptional communication skills, with the ability to translate technical language for clients and business partners
- Strong organizational skills and attention to both detail and the big picture
- Demonstrated expertise in budget management and resource planning
- Experience identifying and mitigating technical project risks proactively
- Confidence navigating both client services and highly technical project delivery
- Exposure to creative workflows or UX is a plus, but a strong technical background is required
What we offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, and personal/sick days
- Access to online services for families and new parents
- Early Dismissal Friday's (off at 3:00 PM local time every Friday)
- 12 Affinity Groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Top Skills
What We Do
Critical Mass is a digital experience design agency with a relentless focus on the customer. Founded in Calgary in 1996, we have steadily expanded into a group of over 950 people working in 11 offices across North America, Europe, Asia, Latin America, and South America.
