The Job in short
As a Senior Project Manager, you will work within the Delivery function of the Customer Success Department, driving and executing as an expert large digital customer-facing projects and engagements.
Meet the job
You will have a high degree of autonomy in managing the customer, making sure that the project or the engagements are running smoothly and are in synchrony with the broader programme of work, and you will be instrumental in opening the road to new opportunities with the customer.
You will oversee all aspects of projects: produce and maintain project estimations and plans, assign responsibilities, set deadlines, monitor and summarize the progress of projects, managing commercial responsibilities, enforcing quality metrics, etc. Your project teams can consist of many professionals who you will drive in delivering value to our customers, whether it is in the form of a state-of-the-art solution or high-quality assessment and consultancy.
To ensure successful project delivery, this role may require 20-30% travel to client locations, sometimes on short notice, to address needs and provide hands-on support.
How about you
● 5-8 years experience;
● Solid experience in financial sector;
● Managed a project team above 15;
● Can demonstrate experience in startup / scaleup environment;
● Total budget management in a point of time above 1 Mn USD;
● Managed a programme;
● Agile coach experience;
● Capable of managing commercial responsibilities;
● Bachelor's degree or higher;
● Professional working proficiency in English.
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What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac.
Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms.
Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
