Responsibilities:
- Independently lead projects of moderate to high complexity.
- Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction.
- Build effective partnerships with other internal teams to move project through all phases of the development process.
- Develop and maintain project schedule, identify, and track milestones and identify and manage cross-functional dependencies and risks.
- Act as subject matter expert on client clinical study protocol.
- Manage ongoing reporting of project health and profitability to internal and external stakeholders.
- Conduct end-user training.
- Manage issue resolution for studies in maintenance, including troubleshooting and root cause analysis, where necessary.
Education:
- Bachelor's degree or equivalent preferred; appropriate experience may substitute for the degree requirement.
Experience:
- 2-4 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly.
- 2-4 years’ experience in the life science industry
- Previous experience working in a fast-paced, entrepreneurial environment preferred.
- Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus.
- Familiarity using SQL a plus
Skills:
- Strong attention to detail and quality-focus
- Strong customer service orientation
- Excellent organizational and time management skills
- Good communication skills
- Excellent organizational skills
- Strong interpersonal skills with the ability to work effectively with a wide variety of professionals.
- Able to work on multiple assignments with limited supervision
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What We Do
Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.
Why Work With Us
We’re located all around the globe, creating a fun, collaborative culture, driven by a passion for what we do. Through the power of technology, we’re able to work productively, communicate frequently and engage in fun activities throughout the year no matter where we are.
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