Senior Project Manager

Senior Project Manager
SPAN Digital | Hybrid | Guadalajara, Mexico

About SPAN:
SPAN Digital is a growing premium software product and consulting company with Headquarters in San Francisco, USA, and Development offices in Cape Town, South Africa, and Guadalajara, Mexico. We strategize, design, and develop software solutions for our clients and customers from startups to global brands. We help engineering teams successfully overcome the challenges caused by the accelerating pace of change in software development, allowing them to build better digital solutions. Our Services teams work side-by-side with client engineering teams to build prototypes, proofs-of-concept, production services, and major product enhancements. Our Product teams turn what we learn from that work into tools and SaaS products that help engineering teams handle that same fast-moving landscape.

About the Role:
Are you ready to deliver SPAN's most ambitious software initiatives to achieve real business outcomes? As a Senior Project Manager at SPAN Digital, you'll be the person client stakeholders and engineering teams count on to turn complex, distributed initiatives into high-quality, valuable software. This isn't just about running standups and updating a JIRA board. It's about owning results, navigating tradeoffs, and growing the relationships that keep clients coming back.

With 7+ years of project management experience in a software engineering environment, you'll work at the intersection of delivery and client partnership, coordinating remote and distributed teams while keeping the business outcome in view. Engineers and fellow project managers will look to you for mentorship, and clients will lean on you to lead the team effort through their toughest challenges. And as a senior leader on the ground in our Guadalajara office, you'll bring a growth mindset to build SPAN's presence locally and overall business more broadly.

What You’ll Do:
Drive Delivery Execution
You'll define projects, build the work plans, and own the budget from kickoff to close. Managing several concurrent projects with remote and distributed teams while priorities shift is standard practice, not the exception. You'll use AI tools to synthesize status, draft communications, surface risk, and accelerate documentation, because that's part of how we work now.

Lead with Impact
Lead, motivate, and unblock project teams across the company, working with staff at every level of the organization. You'll exceed expectations and align project success to the client's actual business outcomes, not just the scope on paper, and by communicating status, milestones, and difficulties clearly.

Grow Talent & Culture
Mentor individuals through one-to-one involvement in their people management, not just their task list. You'll foster a team culture people want to stay on, mentor engineers, and help execute growth plans, because a delivery team is only as strong as the people running it.

Partner with Clients & Grow the Business
Build the trusted relationships that turn a single engagement into a lasting one, and open the door to new ones. You'll facilitate client working sessions and multi-day workshops to solve real business problems, navigate difficult conversations and negotiate scope, timeline, and resource tradeoffs directly with stakeholders, and identify and pursue opportunities for follow-on and expanded engagements while still delivering on what's in front of you.

Drive Program Management Excellence
Contribute to adopting, mentoring, and improving the processes and procedures behind SPAN's Program Management discipline. You'll help the practice get sharper with every engagement, not just deliver against it.

What We're Looking For:
Experience & Expertise

• 7+ years of project management experience within a software engineering environment
• Working knowledge of the software development lifecycle, including agile, waterfall, and hybrid methodologies
• Qualification in computer science, engineering, or information systems preferred, or equivalent experience
• Scrum master certification preferred
• Experience within a global distributed delivery team, and the willingness to work evenings to match it
• A growth mindset, with a track record of growing client relationships or business presence, not just executing delivery

Project Management Leadership

• Solid grounding in project management principles, processes, and tools, such as JIRA, including budget management and supporting documentation
• Practical experience using AI tools, such as Claude, Copilot, or equivalent, to draft documents, surface risks, summarize status, or automate routine tasks
• Ability to anticipate and manage project risks, with solid change control experience
• Proven ability to prioritize, follow through, and multitask across concurrent initiatives
• A proactive problem solver who can work independently and direct a multidisciplinary team
• Skilled at client-facing communication: setting expectations, delivering status and difficult news early, and keeping stakeholders aligned

Client Focus

• Proven strategic partner that can build meaningful and trusted relationships
• Able to facilitate client working sessions and multi-day workshops that get to the real problem, not just the stated one
• Can confidently hold difficult conversations and negotiate tradeoffs with client stakeholders without damaging the relationship
• Experience identifying and pursuing opportunities that lead to follow-on and expanded engagements, not just a clean handoff

Why SPAN Digital?
We're not just looking for someone who can do the job. We're looking for someone who embodies how we work and is driven to succeed. You'll work on challenging projects for industry-leading clients while being part of a team that values growth, innovation, and an environment where delivery excellence and professional development go hand in hand.

What We Offer

• Flexible and generous work & leave schedule
• Hybrid working model based in Guadalajara (the best of both worlds). 
• Learning organization based on a reverence for expertise & craftsmanship (TechRadar Sessions, complimentary education, journals, e-Learning)
• Team lunches, collaboration sessions, and events
• Charitable community initiatives, employee awards, and recognition

You will love it here if

• You are allergic to hierarchical, bureaucratic, business-card cultures
• You want to work with very smart people from different backgrounds
• You are a voracious learner & an eager teacher of others
• You don't tolerate intra-office posturing or other douchebaggery