The Technical Services team at Duetto is vital in managing the technical aspects of the customer journey. Our responsibilities include:
- Technical Onboarding: Guiding new customers through the setup and integration of our systems.
- Data Quality Certification: Ensuring that the data ingested accurately reflects the data sent by the property management system and meets our quality standards.
- Post-Live Implementations: Assisting existing customers with planned tech changes or transitions resulting from M&A activity.
- Technical Support: Providing ongoing assistance and troubleshooting to ensure the smooth operation of our solutions.
We cover all technical aspects from initial setup to ongoing support, ensuring a seamless experience for our customers. We pride ourselves on delighting customers with speedy service.
The Role
The Senior Project Manager, Technical Services, is a critical member of Duetto's Technical Services team, responsible for driving successful customer integrations and migrations. The project manager will manage complex, enterprise-level projects, ensuring seamless connectivity and smooth transitions for our customers. This position plays a pivotal role in our CRS Integrations, PMS Migrations, and Company Migrations, working closely with internal teams and customer stakeholders.
Responsibilities
- Lead CRS Integrations, ensuring that customers successfully connect their Central Reservation Systems (CRS) or Channel Managers to Duetto.
- Oversee PMS Migrations, facilitating the transition when customers switch from one Property Management System (PMS) to another, ensuring continued data flow between systems.
- Manage Company Migrations, guiding customers through transitions when properties change ownership.
- Ensure that all data is transferred accurately and that system configurations are aligned with customer needs.
- Identify and address any technical challenges during the migration and integration processes.
- Prepare and deliver status reports to customers and internal stakeholders, ensuring clear communication throughout the project lifecycle.
- Document implementation workflows and share best practices with the team to ensure continuous improvement.
Required Experience
- Experience with large, enterprise-level project management engagements.
- 5+ years managing customer-facing technical implementations.
- Proven ability to manage multiple, complex projects simultaneously.
- Strong analytical and problem-solving skills, with a demonstrated ability to resolve complex issues.
- Experience working in a global, cross-functional team environment.
- Enthusiastic and creative leadership, with the ability to inspire others.
Preferred Experience
- Hospitality or Hotel Technology experience.
- Experience with Property Management Systems (PMS) and/or Central Reservation Systems (CRS) integrations.
- Familiarity with Salesforce, Jira, and other project management tools.
About Duetto:
Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. For more information, please visit https://www.duettocloud.com/.
Skills Required
- Experience with large, enterprise-level project management engagements.
- 5+ years managing customer-facing technical implementations.
- Proven ability to manage multiple, complex projects simultaneously.
- Strong analytical and problem-solving skills with ability to resolve complex issues.
- Experience working in a global, cross-functional team environment.
- Enthusiastic and creative leadership with ability to inspire others.
- Hospitality or hotel technology experience.
- Experience with Property Management Systems (PMS) and/or Central Reservation Systems (CRS) integrations.
- Familiarity with Salesforce, Jira, and other project management tools.
Duetto Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Duetto and has not been reviewed or approved by Duetto.
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Healthcare Strength — Medical, dental, and vision options are presented as comprehensive, with mental‑health support and wellness resources expanding access to care. Plan structures include choices that can reduce out‑of‑pocket exposure.
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Parental & Family Support — Paid parental leave and adoption assistance are prominently available, alongside eligibility for extended family medical leave after tenure. These provisions indicate tangible support for growing families.
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Leave & Time Off Breadth — PTO is described as generous, with sizable annual time‑off banks and additional company holidays highlighted in multiple descriptions. Remote‑friendly flexibility further supports work‑life balance.
Duetto Insights
What We Do
Learn. Innovate. Have an Impact. Duetto is the only true cloud technology company dedicated to improving the lives of hospitality professionals everywhere through the use of data and analytics, automation and AI. We work with thousands of hotels to ingest a wealth of data, including hundreds of millions of search events, reservations, and market pricing. Every day, we take on the challenge of utilizing deep-learning algorithms to optimize revenue, reporting and e-commerce for an industry in need of innovation.
Why Work With Us
Have Fun - Working at 'Duetto Speed.' We work hard and operate at “Duetto speed,” yet the work atmosphere is casual, flexible, collaborative, and most of all, fun. Diversity means more than just a variety of backgrounds. Our tight-knit team values collaboration and leverages the experience and the opinions of every member in order to surface bett
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