PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

• Manage all aspects of the project delivery including project schedule, scope management, risk management, scheduling resources, setting goals and priorities, and reporting project status
• Ensure engagements are on time, on budget and exceed quality expectations
• Have the ability to fully understand solution functionality and high level architectures to actively manage scope and customer expectations
• Establish and maintain quality relationships between our clients, strategic partners and third party providers
• Achieve profitability goals by providing high-quality and efficient delivery services
• Conduct JAD sessions and document requirements for CX solutions

Requirements

• 3+ years relevant experience managing projects related to contact centers, self service, and CX
• Understand the end-to-end expectations for lift and shift projects and activities
• Excellent written and oral communication skills
• Excellent presentation skills
• Understanding of system architecture
• Expert in the use of MS Office and MS Project
• Self service (voice and digital) application familiarity
• Proven ability to work under pressure within a team and in isolation

Desired

• Experience managing implementations of Genesys or cloud based contact center platforms
• Top tier management consulting experience
• Project Management Certification, e.g. PMI
• Experience with Wrike