At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our team and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts.
911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response.
At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world.
Prepared is seeking a Senior Project Manager to own customer implementations end to end, with a core goal: reduce time to customer value.
This role sits at the intersection of Customer Success, Sales, Product, and Engineering. You will lead onboarding and implementation projects for Prepared customers, bringing structure, clarity, and momentum to complex, cross-functional work. You are accountable for ensuring customers go live quickly, predictably, and with confidence.
You’ll help define how implementation is delivered at scale while directly impacting customer outcomes.
What You’ll Do- Own customer implementations: Lead onboarding and implementation projects from handoff to go-live, ensuring customers realize value as quickly as possible.
- Reduce time to value: Build and manage project plans that prioritize speed, clarity, and delivery without sacrificing quality.
- Be the single point of accountability: Coordinate across Sales, Customer Success, Product, Engineering, and Support to align dependencies and resolve blockers.
- Run customer-facing execution: Lead kickoff calls, status updates, and delivery checkpoints with customers and internal stakeholders.
- Manage risk and scope: Identify risks early, manage changes, and keep projects moving forward.
- Create predictability: Set clear timelines, ownership, and communication standards that reduce friction and perceived chaos.
- Improve implementation operations: Help define tools, workflows, and documentation that scale customer delivery.
- 3–5 years of experience leading customer implementations or delivery-focused projects, ideally in B2B SaaS or a technical environment.
- Proven ability to manage cross-functional work and external stakeholders.
- Strong execution mindset. You bias toward action and outcomes, not process for process’s sake.
- Clear, direct communicator who keeps teams and customers aligned.
- Comfortable operating in ambiguity and building structure as you go.
- Experience with tools like Asana, Linear, Smartsheet, Notion, or similar.
- You are naturally curious and continuously seek ways to improve processes, efficiency, and outcomes.
- Technical Fluency: Familiarity with software development processes, APIs, or product management practices.
- Certifications: PMP, Six Sigma
- Industry Knowledge: Experience in B2B SaaS, govtech, healthcare, or telecommunications.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits(http://www.axon.com/careers/benefits).
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Top Skills
What We Do
Our mission is to protect life by making the bullet obsolete and developing technologies to make the world a safer place. Axon is a software & hardware team of product experts, security pros, engineering wizards, sales & marketing pros, and technology buffs - all committed to helping make the world a safer place.
Why Work With Us
Axon innovations exist to bridge the divide between communities and law enforcement. Our team works to solve big societal issues by providing public safety with the tools to help decrease use-of-force and increase transparency and accountability. Big goals mean we need high-performance teams, independent thinking, and cross-functional excellence.
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