Senior Project Manager IT

Job Description

We are looking for a dynamic, technical-versed Senior Project Manager to join our growing Zendesk CIO Program Management Office (PMO) to drive cross-functional projects across our IT Organization. You have a proven Track record of setting up, defining, and driving cross-functional, technical projects in a fast-paced environment. You have a solid background in Project Management, cost estimation, budget management, indirect resource management, risk mitigation, and issues management. And, thrive on getting to the heart of a problem quickly to mobilize the right people to solve it. 

What you get to do every day:

• The successful candidate will work directly with cross-functional stakeholders to ensure deliverables remain within the applicable scope, schedule, and budget.

• The Project Manager may be assigned to multiple projects that roll up to a Program Level Strategic Initiative. 

• Develops detailed project plans, sets deadlines, assigns responsibilities, monitors schedule and resources to ensure tasks stay on track to meet key milestones. 

• Creates and maintains project documentation for each phase of the project e.g. Project Charter, Project Plans, RACI, RAID Log, Steerco Updates etc. 

• Manages Scope, project schedule and is responsible for project outcomes, on time delivery, and budget.

• Prepare weekly status reports within Smartsheets for Program Manager and or Business Partners regarding status of project(s). 

• Anticipate areas of risk and determine ways to mitigate them prior to becoming issues.

• Issue Management communicates and appropriately escalates issues to Program Manager, and or Business Sponsor. 

• Lead by influence rather than authority to build trust across the organization and stakeholders.

• Foster a culture of openness and transparency to increase likelihood of project success.

• Positively impact the effectiveness and efficiency of project team members.

What you bring to the role:

• Proficient in English both verbal and written communication. 

• Minimum of 3 - 5 years in a Project Manager Role. 

• Effective communication of project objectives and status between technical and business teams to ensure alignment and project milestones are met.

• Strong collaboration, planning, influencing, prioritization, and time management skills. 

• You are known for being a facilitator of efficient and productive meetings that people look forward to attending!

• An understanding of the challenges faced by cross-geo teams and a willingness to solve them.

• Ability to follow and positively influence Program Management Office Standards and best practices.

• Bonus points if you have demonstrated these skills successfully with virtual and geographically dispersed teams.

• Proficient with Google Suite Products, Smartsheets, Confluence, Slack, Jira, etc. 

• Experience with Software Delivery Lifecycle (SDLC) and translating business needs into technical requirements. 

• Experience in the SaaS industry is a plus.

Education:

• A bachelor's degree in management, business or another related discipline.

• Relevant work experience in the field for a significant amount of time.

• PMP, Scrum type certifications are a plus.

Where We Work
Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.