Why WestJet
Every WestJet journey is an opportunity to create a better experience for our guests and our people. As we continue to transform and modernize our business, we're looking for experienced project leaders who thrive in complex environments and are passionate about turning strategy into reality.
As a Senior Project Manager, Experience, you will play a key role in some of WestJet's most strategic transformation initiatives, helping shape the future guest experience across our products, channels, operations, and technology platforms.
This is an opportunity to work at the intersection of strategy, technology, operations, and guest experience while leading enterprise-wide programs that create meaningful value for both guests and the business.
Overview of the role:
The Senior Project Manager, Experience is responsible for leading the planning, coordination, and delivery of large-scale cross-functional transformation initiatives. Working across business, technology, operations, digital, and commercial teams, you will drive complex programs from concept through implementation while ensuring alignment to strategic objectives, business outcomes, and guest experience goals.
You will establish delivery frameworks, lead governance activities, manage risks and dependencies, and engage stakeholders at all levels of the organization to successfully deliver transformational change.
Success in this role requires strong leadership, strategic thinking, project delivery expertise, and the ability to navigate ambiguity while bringing people together around a common objective.
Key Responsibilities:
- Lead the delivery of complex strategic transformation programs and initiatives
- Develop and manage integrated project plans, roadmaps, milestones, dependencies, and critical paths
- Partner with business, technology, operational, and commercial teams to align priorities and drive execution
- Establish governance structures and facilitate executive steering committees, decision forums, and stakeholder engagement activities
- Identify and manage project risks, issues, assumptions, and dependencies across multiple workstreams
- Develop implementation strategies that balance guest, operational, financial, and technology considerations
- Monitor program performance, benefits realization, and outcome achievement
- Support change management and organizational readiness activities to ensure successful adoption of new capabilities
- Provide leadership and guidance to cross-functional teams and project resources
- Prepare executive-level reporting, recommendations, and communications for senior leadership
Experience & Qualifications
- Required Qualifications
- 8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives
- Proven experience managing complex cross-functional programs involving multiple stakeholder groups
- Strong project management, governance, risk management, and delivery planning capabilities
- Exceptional communication, facilitation, and stakeholder management skills
- Experience working with executive leadership and influencing decisions at senior levels
- Demonstrated ability to manage multiple priorities in fast-paced environments
- Bachelor's degree in Business or Technology related fields
- Project Management Professional (PMP), Agile, Scrum, Lean, or related certification
- Preferred Qualifications
- Experience delivering technology-enabled business transformation initiatives
- Strong understanding of digital products, systems implementation, or customer experience platforms
- Airline, travel, hospitality, retail, or other service-industry experience
- Experience leading initiatives that span customer experience, operations, technology, and commercial functions
- Experience working within large, complex organizations undergoing enterprise transformation
Who You Are
You are a strategic thinker who can connect big-picture objectives with practical execution plans. You enjoy solving complex problems, building alignment across diverse stakeholder groups, and delivering meaningful outcomes.
You are equally comfortable discussing operational realities, technology architecture, and customer experience impacts, allowing you to bridge gaps between teams and drive successful execution.
Most importantly, you're passionate about creating better experiences and helping organizations transform the way they serve customers.
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].
Skills Required
- 8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives
- Experience managing complex cross-functional programs involving multiple stakeholder groups
- Strong project management, governance, risk management, and delivery planning capabilities
- Exceptional communication, facilitation, and stakeholder management skills
- Experience working with executive leadership and influencing senior-level decisions
- Ability to manage multiple priorities in fast-paced environments
- Bachelor's degree in Business or a technology-related field
- PMP, Agile, Scrum, Lean, or related certification
- Experience delivering technology-enabled business transformation initiatives
- Understanding of digital products, systems implementation, or customer experience platforms
- Airline, travel, hospitality, retail, or other service-industry experience
- Experience leading initiatives spanning customer experience, operations, technology, and commercial functions
- Experience working in large, complex organizations undergoing enterprise transformation
What We Do
WestJet is a Canadian airline and the parent company of WestJet Airlines, WestJet Encore, and Sunwing Vacations Group. It provides affordable scheduled air travel connecting Canada with destinations across North America, Central America, the Caribbean, Europe, and Asia. The WestJet Group also operates vacation and cargo businesses, serving travelers and businesses through an expanding network while emphasizing reliability, operational excellence, and value.
