Support the Brands Operational Excellence team and Finance Teams to scale and improve processes and systems to ensure we provide the best experience for our customers, brand partners and colleagues.
Project manage invoicing/payment e2e for Brands, including but not limited to:
Work with Finance to review and overhaul Procure to Pay (P2P) process for Brands
Identify root causes of issues across multiple areas (e.g. Product Setup, Supply Chain), identify and implement fixes
Create and embed effective governance, reporting and KPIs to ensure an efficient and effective operation
Across the programme and projects you own:
Deliver objectives on time, to the right quality and to budget
Identify and flag risks and issues, and initiating appropriate mitigation / corrective action where required
Communicate across partner teams and key stakeholders to keep them engaged throughout the project lifecycle
Identify KPIs for projects and then embed robust mechanisms to track against these KPIs
Manage multiple cross-functional stakeholders across the business to ensure successful delivery of change
Troubleshoot and solve issues that arise
Identify where projects can be expanded to ‘go further’ than 3PB to impact and drive improvement across the M&S business; understand and detail interdependencies between projects and across Business Units
Identify and prioritise changes in the reporting (internal and external) and invoicing / payment processes, including:
Customer, Brand Partner and Colleague pain points
Missing capability vs. best-in-class Brand retailers
Opportunities to simplify, automate and offshore
Portfolio of short term projects and longer term projects (5 year timeframe)
Direct and coordinate internal and external resources (SMEs, Stakeholders and partners) in a cohesive manor to ensure project success
Work closely with Brand partners to understand their needs and drive improvements in the operational partnership
Who you are
An experienced Project Manager with a background in leading project/programme management
Able to demonstrate a proven record of scoping, building and delivering complex and fast paced projects, to time, cost, scope and benefit
Excellent communication skills (verbal and written) with the ability to challenge, influence and inform stakeholders and Brands
Experience of working across different partner teams
Comfortable with ambiguity, with the ability to adapt quickly and effectively
Strong analytical skills and working with large data sets
[Preferred] experience working with Tech teams
[Preferred] understanding of and experience in Finance processes
[Preferred] understanding and experience working with large data sets
Skills Required
- Experience leading project and programme management for complex cross-functional initiatives
- Proven track record delivering projects on time, to quality, scope and budget
- Excellent verbal and written communication, stakeholder management and influencing skills
- Experience working across partner teams and coordinating SMEs and external partners
- Ability to work with ambiguity and adapt quickly
- Strong analytical skills and experience working with large data sets
- Experience working with Tech teams
- Understanding of Finance processes (Procure to Pay, invoicing, payments)
- Understanding and experience working with large data sets
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
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