The Role
Lead end-to-end project lifecycle for strategic hospitality, commercial, and residential customers: quoting, order and fulfillment planning, cross-functional coordination, issue resolution, forecasting, CRM logging, and post-delivery closeout to drive successful, on-time project delivery.
Summary Generated by Built In
We don’t sell furniture, we transform spaces. RH Contract is a multi-category supplier of furnishings to luxury Hospitality, Commercial and Residential developers and their ecosystems of partners. We are an integrated team of interior designers, procurement experts, project leaders and logistics specialists working together to deliver extraordinary outcomes for our customers globally. We think differently. We work differently. We collaborate differently. We aim to be the best partners and deliver incredible time and cost value for our customers.
RH is seeking a Senior Project Leader to partner directly with the Sales Team to support and grow the business with our strategic customers. This work involves end to end project lifecycle management including preparing quotations, order and fulfillment planning, post-delivery and project close out. This position will be supporting many of our strategic customers and will be project leading large, complex projects and requires a high level of customer service and technical skills.
YOUR RESPONSIBILITIES
- Partner with a Business Development Leader to provide the operational support for strategic customers in the region across their portfolio of business - foundational orders to large projects
- Collaborate with others to ensure all customer projects in the region are successfully executed – from accurate quoting and order placement, to partnering with our Design and Sourcing teams on appropriate product selection, to collaborating with our Logistics team on fulfillment planning, to working with our AR team to ensure timely payment
- Coordinate and lead project status reviews, and develop comprehensive, accurate end to end project plans that are shared both internally as well as with customers
- Proactively recognize, respond to, and lead the appropriate resolution of complex issues throughout the project lifecycle. Partner with Director, Operations and Business Development Leader to quickly troubleshoot and resolve issues to keep projects on track
- Provide timely and accurate sales forecasts on a weekly, monthly, and quarterly basis and log all key communications and activities in the CRM system
- Collaborate with the broader global Sales and Operations team to help “connect the dots” and drive growth with strategic customers across their entire ecosystem of partners and projects
OUR REQUIREMENTS
- 5+ years of project leadership, procurement and/or operations experience in the Hospitality, Commercial and/or Residential segments
- Excellent communication skills, both verbal and written
- Highly motivated self-starter that performs consistently in a fast-paced environment.
- Adept at identifying and overcoming obstacles, as well driving solutions through strong collaboration, leadership, and critical thinking
- Exceptional customer service skills
- Proficient in multiple systems and spreadsheets, i.e.: CRM/SalesForce, MS Office Suite, forecasting
- Ability to work nights and weekends to respond to urgent customer escalations
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
Skills Required
- 5+ years of project leadership, procurement and/or operations experience in Hospitality, Commercial and/or Residential segments
- Excellent verbal and written communication skills
- Highly motivated self-starter who performs in a fast-paced environment
- Adept at identifying and overcoming obstacles; strong collaboration, leadership, and critical thinking
- Exceptional customer service skills
- Proficient in CRM/Salesforce and MS Office Suite; experience with forecasting and spreadsheets
- Ability to work nights and weekends to respond to urgent customer escalations
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The Company
What We Do
RH is a luxury lifestyle brand specializing in high-end home furnishings and interior design. The company operates a global network of galleries, outlets, and restaurants, offering an integrated experience that combines luxury home decor with high-end hospitality and interior design services.
