Hungry, humble and smart? If you have these qualities, we want you on the team.
Job Summary:
Reporting to the Manager, Implementation Projects, the Senior Project Coordinator provides project coordination and support to the Project Management team.This position partners closely with a Project Manager, Solutions Consultant or Manager to support enterprise projects through the full lifecycle, ensuring project artifacts, communications, and follow-through meet CaterTrax standards for accuracy, timeliness, and quality.
This is a hybrid position located in Rochester, NY.
Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support project(s) lifecycle from Requirements Gathering / Solution Design through Implementation and Project Close.
Coordinates internal resources and third parties/vendors for the successful execution of project implementation.
Gather data as project work is executed and create, maintain, and organize comprehensive project documentation.
Track project timelines, milestones, and action items; proactively flag risks, gaps, or roadblocks.
Prepare and distribute project communications, meeting agendas, and summaries as directed.
Schedule and coordinate internal and client-facing meetings (as requested).
Support user acceptance activities by coordinating logistics, documentation, and follow-ups.
Works with individuals internal and external to the organization, including executive stakeholders and departmental vice presidents to ensure partner/client satisfaction with project deliverables.
Assist with post-launch activities, including feedback collection and documentation closeout.
Ensure project artifacts are accurate, complete, and stored according to team standards.
Follow established project management templates, tools, and workflows.
Performs other duties as assigned.
QUALIFICATIONS AND EXPERIENCE INCLUDES:
EDUCATION
Bachelor’s degree in business administration, project management, or a related field (or equivalent experience).
CERTIFICATION
Active CAPM certification is required at time of hire.
EXPERIENCE
Minimum 3-5 years of experience in project coordination or project management support.
Experience supporting SaaS or technology implementations preferred.
Experience working within structured project management methodologies preferred.
Agile/Scrum certification or demonstrated Agile experience
SKILLS AND COMPETENCY REQUIREMENTS
Exceptional attention to detail with a demonstrated ability to produce highly accurate work.
Quick learner who can rapidly understand project context, tools, and processes.
Strong organizational and multitasking skills in a fast-paced, deadline-driven environment.
Solid analytical and problem-solving capabilities.
Ability to work independently while taking direction from a Project Manager.
Strong written and verbal communication skills with internal teams and clients.
Ability to identify and drive continuous improvement or process improvements
COMPUTER SKILLS
AI Knowledge and experience with AI Tooling to support project management, automating workflows and prompt engineering.
Advanced Microsoft Excel skills, including formulas, VLOOKUP/XLOOKUP, data validation, and pivot tables.
Intermediate knowledge of project management tools such as Microsoft Project or Smartsheet.
Proficient Outlook skills (email, calendaring, meeting coordination, task management).
Proficient Microsoft Word skills for professional documentation.
Comfort working across multiple internal systems and tools.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit; use hands to operate a computer, copier, fax or other office equipment. The employee must occasionally lift and/or move up to 15 pounds.
WORK ENVIRONMENT
While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
Compensation
Hourly pay range - $26 to $28.85
TRAVEL
N/A
BE AN AMBASSADOR OF HOSPITALITY:Each member of the CaterTrax Family is expected to consistently demonstrate the CaterTrax Core Values in their daily work and interactions.
The CaterTrax Core Values
We Demonstrate Hospitality
We Build Positive Teams
We Value Honest and Respectful Communication
We Pursue Growth and Learning
We Act with Integrity
We Demonstrate Humility and Empathy
Worker Type:
RegularNumber of Openings Available:
1Be part of something big. Apply to join our team today
Skills Required
- Bachelor's degree in business administration, project management, or related field (or equivalent experience).
- Active CAPM certification at time of hire.
- Minimum 3-5 years of experience in project coordination or project management support.
- Experience supporting SaaS or technology implementations.
- Experience working within structured project management methodologies.
- Agile/Scrum certification or demonstrated Agile experience.
- AI knowledge and experience with AI tooling to support project management, automating workflows, and prompt engineering.
- Advanced Microsoft Excel skills (formulas, VLOOKUP/XLOOKUP, data validation, pivot tables).
- Intermediate knowledge of project management tools such as Microsoft Project or Smartsheet.
- Proficient Microsoft Outlook and Word skills for email, calendaring, meeting coordination, and professional documentation.
- Strong written and verbal communication, organizational, multitasking, and attention-to-detail skills.
What We Do
CaterTrax is the industry-leading catering software provider, serving the largest managed hospitality companies across North America. Our mission, and ongoing commitment to our clients, is to be the company that best understands the everyday demands of our industry. We leverage our learned best practices to implement scalable solutions which enable our partners to elevate their unique brand of hospitality. With a broad range of web-based solutions and managed service offerings, CaterTrax powers thousands of foodservice operations in the non-commercial foodservice industry, streamlining and improving the way operators manage their business.
