Senior Programme Manager

Job Title: Senior Programme Manager

Location: London, UK - Hybrid

Salary: £95,000 - £120,000

Team: Customer Success

Reporting To: Customer Success Director

Closing date for applications: Monday 13th January 2025

Kaluza reimagines energy to bring net-zero within everyone’s reach. The Kaluza Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. 

From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system. 

We have a strong flexible, hybrid working ethos, we aim to be as flexible as possible to balance work with life. As a company we come together annually for our conference and end of year celebrations!

What will I be doing?

Kaluza’s Programme Managers work in our Commercial team. They are at the heart of delivering maximum value to our clients by orchestrating our major implementation programmes and ongoing professional services projects. In this role, you’ll facilitate work getting done across multiple organisations, have strong empathy skills, commercial nous and, of course, be extremely organised. You’ll be able to draw on years of experience working with clients to deliver complicated projects that contribute to transformation through technology.

You’ll be helping support initiatives which are delivering Kaluza’s Energy Retail platform and Kaluza’s Flexibility platform.

Programme Managers at Kaluza are responsible for the delivery of client-facing projects and programmes. The programme team ensures Kaluza meets our clients’ strategic objectives by providing structure, momentum and alignment to the teams involved to achieve the desired outcome.

Your main responsibilities will be:

• End to end management of technical programmes.
• Implementation and optimisation of the governance frameworks by which the change is delivered.
• Working with the team to ensure all necessary roles and responsibilities are defined, understood, and having the desired impact
• Ensuring all stakeholders are aware of progress, risks, blockers and keeping everyone focused on the objective(s).
• Agreeing activity across the plan is owned and there is a documented ‘definition of done’.
• Providing regular progress updates to the business.
• Identifying and removing blockers through facilitation to enable earliest delivery of value.
• Managing dependencies between Kaluza and our clients and partners.

About You

Ideally you’ll have/be

• Programme management - highly capable of forming, delivering, and closing significant strategic change initiatives.
• Critical thinking and analysis - Working with stakeholders and clients to understand their requests in the context of platform strategy, proposing alternative options or delivery timelines that meet their needs but prevent an entirely bespoke feature set.
• Communication - able to effectively summarise large amounts of information for stakeholders and teams that enable quick routes to understanding and decision making.
• Problem solving - will approach obstacles from all possible angles to create a solution.
• Team mobilisation - able to rapidly bring people together around a common objective and provide clear roles and responsibilities.
• Rapid comprehension - able to quickly understand the complex and to make sense of it so as to be able to act with autonomy and decisiveness.
• Proactive - recognises what is important, does it, and communicates progress without needing to be asked.

What will set you apart 

• Multiple years’ experience of delivering large scale SaaS implementation programmes 
• Have worked on the implementation of complex B2B software.
• Comfortable working at team level at a task detail level and at executive level by providing summaries and key information.
• Track record delivering a range of initiatives.
• Demonstrable ability to respond to change and maintain a highly agile mindset insofar as earliest possible delivery of value.
• Experience in the energy or utility industry preferred, but not required.

Kaluza Values

Here at Kaluza we have five core values that guide us as a business: 

We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.

Our values are not words on a wall — they are at the heart of our culture. They are how we make decisions and how we treat each other. They are concrete and clear, and reflect what we as people, and as a business, really care about.

Kaluza’s vision is to power a world where net-zero is within everyone’s reach. Would you be interested in joining us to help achieve this?

From us you’ll get

• Pension Scheme
• Discretionary Bonus Scheme
• Private Medical Insurance + Virtual GP
• Life Assurance
• Access to Furthr - a Climate Action app
• Free Mortgage Advice and Eye Tests
• Perks at Work - access to thousands of retail discounts
• 5% Flex Fund to spend on the benefits you want most
• 26 days holiday

• Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like
• Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family 
• Dedicated personal learning and home office budgets
• Flexible working — we trust you to work in a way that suits your lifestyle
• And more…

Even better? You’ll have access to these benefits from day 1 when you join.

We want the best people

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working in Kaluza on our careers page and LinkedIn.