Senior Programmatic Manager, Customer Success

Reposted 3 Days Ago
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Square Mile, Greater London, England, GBR
In-Office
Senior level
Digital Media
The Role
Lead programmatic commercial strategy and revenue growth across Outdoor and Audio via DAX. Own agency relationships, pipeline, forecasting, and campaign activation. Drive cross-functional product and operational improvements, coach a Programmatic Manager, and represent Global in market development and thought leadership.
Summary Generated by Built In
Accepting applications until: 17 September 2026Job DescriptionYour Role: Senior Programmatic Manager, Customer Success

A senior commercial role focused on driving programmatic revenue growth across Global’s Outdoor & Audio portfolios through DAX, owning agency strategy and relationships, developing new business opportunities, and helping shape Global’s programmatic offering.

As a Senior Programmatic Manager at Global, you will:

Key Responsibilities

  • Commercial Growth & Strategy (40%): Own the commercial strategy for your agency portfolio, generating programmatic revenue, identifying growth opportunities, prioritising key accounts and maintaining a robust pipeline, forecast and annual growth plan.

  • Agency Partnerships & Market Development (30%): Build strategic relationships with senior agency and trading desk stakeholders, maintain a strong profile across planning and programmatic teams, lead DAX education and positioning, and represent Global at presentations, events and thought leadership opportunities.

  • Campaign, Product & Team Leadership (30%): Oversee end-to-end activation, including PMP setup and campaign performance, and work cross-functionally with Product, Operations, Technology and Sales to improve delivery and evolve our proposition. Provide market feedback and coach and develop a Programmatic Manager.

What You’ll Love About This Role

Think Big: Help shape the future of programmatic Audio and Outdoor, bringing new products, processes and commercial opportunities to market.

Own It: Take autonomy over your agency portfolio, business plan, pipeline and revenue growth.

Keep it Simple: Turn complex programmatic technology and buying mechanics into clear, practical solutions for agencies, clients and internal teams.

Better Together: Partner closely with Sales, Product, Operations and Technology while coaching colleagues and building strong external relationships.

What Success Looks Like

In your first few months, you’ll have:

  • Assessed revenue performance across your agency portfolio and mapped clear opportunities to grow DAX presence.

  • Built a robust, accurate pipeline and established strong forecasting rhythms.

  • Become confident in the DAX platform, reporting systems and campaign activation process.

  • Built strong relationships and profile across agency planning and trading desk teams, while contributing to new products and processes.

What You’ll Need

  • Programmatic Expertise: Deep knowledge of the programmatic supply chain with hands-on DSP or SSP experience; knowledge of DOOH and/or audio is a bonus.

  • Commercial & Analytical Thinking: Ability to balance revenue growth with operational excellence, using data to identify opportunities and solve problems.

  • Communication & Influence: Excellent presentation and interpersonal skills, with the confidence to build rapport and influence stakeholders at all levels.

  • Collaboration & Leadership: A proactive team player who can motivate others, work across different personalities and functions, and bring solutions to complex challenges.

  • Coaching and Development: Nurturing talent by empowering and guiding individuals to unlock their potential 

  • Building Trust: Creating and maintaining an inclusive environment where diverse views and experiences are welcomed and celebrated in your team

Skills Required

  • Experience with the DAX platform
  • Hands-on DSP or SSP experience
  • Knowledge of DOOH and/or audio programmatic
  • Proven commercial and analytical skills to grow revenue and use data to identify opportunities
  • Excellent presentation, interpersonal and stakeholder influence skills
  • Cross-functional collaboration and leadership experience with Product, Operations, Technology and Sales
  • Experience coaching, developing, and managing junior programmatic staff
  • Experience managing agency portfolios, pipeline, forecasting and driving programmatic revenue
  • Ability to translate complex programmatic technology into practical solutions

Global Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global and has not been reviewed or approved by Global.

  • Leave & Time Off Breadth 25 days’ annual leave plus an extra work‑anniversary day, with the option to buy up to five additional days, points to broad time‑off flexibility. Enhanced family and accessibility leave further expand coverage.
  • Healthcare Strength Access to a 24/7 virtual GP, health and dental discount programs, long‑term sickness insurance, and life assurance at 4x salary indicate robust health protection. Free Headspace membership and nutrition coaching complement the core offering.
  • Wellbeing & Lifestyle Benefits Discounted gym memberships, cashback benefits, discounted travel insurance, and access to company‑sponsored music events contribute lifestyle value. Feedback suggests these extras add to a fun, wellbeing‑oriented culture.

Global Insights

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The Company
HQ: London
4,150 Employees
Year Founded: 2007

What We Do

The UK and Europe’s largest Radio & Outdoor company, Global is home to respected, national market-leading media brands broadcasting across the UK on DAB & FM and around the world on Global Player, including Heart, Capital, LBC, Capital XTRA, Capital Dance, Classic FM, Smooth, Radio X and Gold. Global Player allows listeners to enjoy all of Global’s radio brands, award-winning podcasts, and expertly curated playlists, in one place in app, on web and on smart speakers. Global is also one of the leading Outdoor companies in both the UK & Europe, with over 253,000 sites reaching 95% of the UK population. Global’s extensive and diverse outdoor portfolio encompasses Transport for London’s Underground network, almost all major UK airports including Gatwick, the UK’s largest portfolio of roadside posters and premium digital screens in prime locations, as well as the UK’s largest network of buses including all major cities. On-air, on Global Player and with our outdoor platforms combined, Global reaches 51 million individuals across the UK every week, including 26.3 million on the radio alone.

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