Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Massachusetts General Brigham (MGB) Sr. Program Specialist will work directly with the three Chief Advanced Practice Officers (CAPPOs) of Academic Medical Centers (AMCs) and Community Division, including Mass General Hospital/MEE and Brigham and Women’s Hospital/Brigham and MGB community hospitals, supporting system level initiatives.Reports to the Executive Director of the AMC OCMO, with indirect reporting to the MGB Director of Medical Affairs. The Sr. Program Specialist serves as the project lead for the MGB Office of the CAPPOs, advancing the mission and system goals of both the CAPPOs and the Office of the Chief Medical Officers (OCMO). Acting as a strategic advisor to the CAPPOs, the Sr. Program Specialist supports the development and execution of MGB APP workforce strategies, including recruitment, onboarding, retention, and professional development initiatives. The Sr. Program Specialist also leads efforts to support improvement of APP workflows, schedule templates, role clarity, and operational processes.
Qualifications
The Sr. Program Specialist is responsible for the oversight and direction of all system-level operational, financial, and administrative activities and taskforces undertaken by CAPPOs . This includes continuously creating and managing the administrative structure of the CAPPOs to best meet the evolving priorities of the CAPPO, OCMO and MGB system-wide activities.
The Sr. Program Specialist is responsible for establishing and managing deliverable timelines aligned with programmatic and/or sponsor-specified milestones to ensure that work is completed in an accurate and timely fashion.
The Sr. Program Specialist serves as the central point for planning, operational management, policy and process formulation and improvement, and organizational and strategic direction. The Sr Program Specialist serves as the key lead within the OCMO and CAPPO to whom all internal and external MGB stakeholders look for organizational planning and brings vision, efficiency, imagination, and significant demonstrated experience leading, managing, and building teams of significant scope and complexity.
The Sr. Program Specialist will be the champion for internal business process excellence and a conduit for awareness and integration of external best practices for CAPPOs affairs related to MGB APP medical affairs, compensation, resources and support.
The Sr. Program Specialist will analyze and summarize data, draft slides for presentations to key stakeholders and draft proposals put forth by the CAPPOs.
MGB APP Council & Taskforces
In collaboration with the MGB CAPPOs, develop, implement, and oversee APP initiatives and taskforces, including but not limited to:
Managing APP Council meeting times, agenda and minutes
APP Resources and Support
Quarterly MGB APP Orientation
Education Taskforce (Grand Rounds, On-Demand Learning, CME Conferences)
MGB APP Leadership Conferences
APP Promotions Committee
APP Scope of Practice
APP Compensation Taskforces
Actively reflect the Chief Advanced Practice Officers and senior leaderships’ position in internal meetings to help drive understanding of views.
Manage MGB APP Communication initiatives in collaboration with MGB Communications team, including Vitals Page and Email communication campaigns
Manage budget proposals and align MGB APP Budget cost centers
Support local implementation of system wide hospital-based and community-based clinical equity programs
Provide administrative oversight for Advanced Practice Providers, including physician assistants and nurse practitioners
APP Graduate Medical Education
Collaborate with MGB Student Steering Leaders, MGB Talent Acquisition and MGB APP Student Education Managers to increase APP student rotations, build the student hiring pipeline, and maintain APP Program agreements
Provide administrative support to APP student onboarding
APP Ongoing Professional Practice
Supervise activities related to MGB initiatives concerning medical professional practice evaluation, including but not limited to Ongoing Professional Practice Evaluation (OPPE), focused review of performance for newly requested privileges (FPPE) and re-credentialing and re-privileging process. Ensures rigorous system-wide and departmental quality measures are developed, vetted, and approved by MGB CAPPOs and OCMO
Administratively supervise implementation of medical policies across MGB in accordance with MGB Medical Policy Committee
Team Leadership
Responsible for supporting MGB CAPPOs in the areas of talent management, mentoring, and the creation of an environment leading to the success of individuals and the team.
Build effective multidisciplinary teams within the MGB administrative environment to take ownership of key initiatives and facilitate and promote staff involvement from all levels of the organization.
Challenge team to expand their roles and maximize their abilities and contributions. In collaboration with MGB CAPPOs, develops leadership capabilities of staff.
Data and Analytics Support
Collaborate with CAPPOs to define data requirements and ensure accuracy and completeness
Develop and maintain data models and databases to data analysis and reporting.
Conduct statistical analysis and data mining to identify trends, patterns, and insights
Collaborate with CAPPOs to define metrics and implement APP Dashboard
Additional Job Details (if applicable)
Qualifications
Minimum of 5-7 years related experience required, preferably in an academic medical center or related industry with at least 1 year of Team leadership experience.
Master’s degree in public health, healthcare management or relevant work experience preferred.
Previous experience managing large budgets.
Extensive knowledge of hospital-based information systems, and familiarity with clinical workflow and clinical quality measurement required.
Extensive expertise in managing working relationships in matrix structure.
Outstanding interpersonal skills and a high degree of social facility in obtaining cooperation and support from a range of people; ability to handle sensitive human resources issues, and supervise a large and diverse staff in handling these matters.
Current knowledge of laws and regulations. Ability to interpret, analyze and disseminate critical information to Department faculty.
Work Experience:Outstanding organizational skills are necessary to prioritize competing timetables, responsibilities, and deadlines.
The ability to delegate, effectively supervise, and plan for the timely and successful completion of short- and long-term objectives is essential.
Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency, including senior hospital administrative staff, Department faculty and support staff, representatives of other MGH/BWH/MGB offices, collaborating institution officials, and vendors.
Excellent negotiation skills in complex and sensitive multi-institutional settings are essential.
Refined and formal project management skills, including strategy development, action planning, execution, and development of monitoring tools, are required.
Define project objective, success criteria and measurable outcomes and identify potential risks, issues and dependencies early.
Adaptable to the demands of work challenges when confronted with changes, ambiguity, adversity, and other pressures.
Possess advanced decision making and analysis skills – drawing information and broad knowledge to make timely and logical decisions that provide practical solutions.
Sensitivity, discretion, and judgment regarding confidential matters are essential.
Computer and Internet skills and experience required: familiarity and comfort with MS Office products is essential for success in this position (Word, Excel, PowerPoint, and Access)
Working Conditions
General day hours with flexibility to meet the demands of the position, including early morning and evening meetings as needed.
This position’s work mode is hybrid, remote with onsite presence when necessary
Fiscal Responsibilities
Oversees and/or prepares the annual operating budgets for the CAPPOs. Presents budgets to senior managers and completes related financial analyses to support programs contained in the budget.
A challenging, fast-paced, highly dynamic office-based working environment with frequent deadlines, managing multiple competing projects requiring independent action and resolution. Highly confidential data and medical records materials require extreme discretion.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$79,560.00 - $115,720.80/AnnualGrade
7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Skills Required
- Minimum of 5-7 years related experience
- Master's degree in public health or healthcare management
- Experience managing large budgets
- Knowledge of hospital-based information systems
- Outstanding interpersonal skills
- Organizational skills to prioritize competing deadlines
- Excellent verbal and written communication skills
- Project management skills
What We Do
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
