Senior Program Manager

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

ROLE OVERVIEW

As a Senior Program Manager, you will lead the successful implementation of high-impact, cross-functional projects that support our national growth and operational excellence. This versatile role is part project and program manager, part Agile practitioner / process improvement engineer / change manager, and part consultant, and is central to ensuring that our clinicians, patients, and operations staff have a seamless experience through thoughtful solution design, efficient systems and workflows, and high-quality execution.

Acting as a trusted advisor to organizational stakeholders, you will guide the execution of complex software implementations and process improvement initiatives, coordinate cross-functional teams, and drive strategic alignment across our rapidly scaling enterprise.

This is a high-impact role with built-in trust, autonomy, and responsibility, sitting at the heart of our digital customer experience lifecycle. You’ll guide projects from concept to execution, help shape the future of our implementation practices, contribute to product and process improvements, and be a vital “voice of the customer” across our company, all while driving outcomes that support LifeStance’s mission of helping people lead healthier and more fulfilling lives.

COMPENSATION: $120,000 - 150,000/annually, plus annual bonus potential

RESPONSIBILITIES

· Lead the successful implementations of multiple concurrent software projects, building single unified program plans, ensuring on-time and in-scope implementations, and driving exceptional customer experiences.

· Coordinate cross-functional internal teams – including Practice Operations, Clinical Leadership, Revenue Cycle Management, Product Management, Engineering, Data, etc. – and third-party vendors, removing roadblocks, escalating issues, and ensuring accountability across the project lifecycle.

· Build and maintain strong and trusted partnerships with executives and business and clinical stakeholders while holding strategic partners accountable to meet defined commitments.

· Participate in project and product request intake, managing review, scoping, and prioritization of initiatives.

· Convert product priorities into tactical execution plans, partnering with Product Management and Engineering leadership to optimize and unify throughput.

· Establish and manage project governance structures, including charters, RAID logs, and status reporting frameworks.

· Develop detailed, data-driven project plans and forecasts, and track and communicate progress, quantitative and qualitative success metrics, risks, issues, and strategies for mitigation and remediation.

· Deliver presentations and communications that reflect a clear understanding of corporate and organizational priorities.

· Own project budgets, resource planning, and change control protocols.

· Foster positive team dynamics and working relationships to ensure a healthy, productive working environment.

· Act as a strategic partner and “voice of the customer” to internal teams, identifying product and experience improvements.

· Document and share project learnings, innovations, data, and best practices to improve team processes and delivery standards.

· Stay current on relevant LifeStance product and solution capabilities in order to align project goals and outcomes with evolving business value.

SKILLS AND EXPERIENCE

· 8+ years of experience managing enterprise software implementations within small start-up environments as well as at large enterprise companies, with direct responsibility for project outcomes.

· 5+ years in a customer-facing project management role, ideally within a professional services, solution delivery, and/or consulting organization in the healthcare industry.

· Proven ability to lead cross-functional teams of 10+ in complex environments, influence decisions and actions without direct authority, and drive projects to completion under tight deadlines.

· Deep understanding of product management processes and Agile, Waterfall, and hybrid project management methodologies (Agile / Scrum certification is a plus).

· Skilled in project governance practices, risk management, and the use of tools like RAID / IRAAD logs, status reports, project charters, critical path diagrams, burndown charts, production readiness plans, testing strategy documents, etc.

· Strong proficiency with common project management software platforms (e.g., Smartsheet, Jira, Monday, etc.).

· Experience with one or more common enterprise EHR software platforms (AdvancedMD, Epic, Athena, Oracle, etc.).

· Functional understanding of behavioral health use cases, business and clinical workflows, and privacy and data standards (HIPAA, SOC2, etc.).

· Well-versed in navigating and connecting people and organizations by identifying, managing, and simplifying complex interdependencies.

· Strong analytic skills, with experience using one or more common enterprise BI tools (PowerBI, Tableau, etc.) to generate actionable insights from large data sets.

· Exceptional written and verbal communication skills, including the ability to create and deliver presentations tailored to a variety of audiences and stakeholders, paired with meticulous attention to detail across written communications, status reports, and project plans

· Natural problem-solver who thrives in ambiguity and brings a proactive, solutions-oriented mindset to every challenge.

· High-energy, team-first attitude with the ability to work collaboratively in a fast-paced, evolving environment.

· Qualified candidates must be legally authorized to be employed in the United States.

· LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [email protected]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.