Senior Program Manager

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity.

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Summary

The Senior Program Manager, National Account manages programs within the national account, to ensure that large, complex programs or portfolio of related programs and/or projects are planned, implemented, and completed in accordance with the client’s strategic business goals and objectives. The Senior Program Manager will manage leaders and teams responsible for the delivery of a portfolio of projects and programs. They act as the escalation point for team leaders (client internal and external consultants / contractors) for any resourcing, financial, risk management, delivery, or contract compliance requirements. This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. It is important to be a seller doer, meaning this role includes business development and a focus on expanding the current and future client opportunities.

Essential duties and responsibilities:

Relationship Management

• Develop and maintain account client stakeholders and team relationships.
• Capture stakeholder needs and expectations, building stakeholder support and channeling/mitigating opposing viewpoints.
• Identify benefits, conflicts, and risks within the account framework and propose options to leadership to align vision, strategy, and performance.

Program Framework and Reporting

• Identify and document program scope, performance expectations, technology and platform requirements and delivery execution standards.
• Establish and review defined key performance indicators for the program: program scope, including all constituent projects, activities associated with the program, governance for financial performance (e.g., budget creation, expenditure, cash flow, change orders, etc.), risk analysis and mitigation, and program schedule management.
• Prepare and assist with executive communications for a timely and transparent process. Communicate Client’s Executive Leadership feedback back to the team.

Program Management Governance

• Identify benefits, conflicts, and risks within the account framework and propose options to leadership to align vision, strategy, and performance.
• Actively track progress, provide direction to update program plans as required, manage change and risk within the account. Follow-up on outstanding issues.
• Establish processes and procedures to maintain program management oversight and decision-making support for application policies and practices throughout the entire program life cycle.

Business Development and Operations

• Utilize project tools and templates to maintain accurate project documentation files.
• Be a leader in identifying and developing existing and new client opportunities, client engagements, proposal writing, interviews, and follow-up.
• Maintain various data sources and dashboards to track key project/program milestone standards, performance data, and lessons learned.
• Track and manage project issues and resolutions
• Lead, develop and train employees by organizing, prioritizing, and scheduling work assignments that provide development for career growth.
• Manage and/or provide day-to-day leadership to various team members engaged in specified account activities.
• Customize and configure platforms to optimize workflows and meet specific account requirements
• Leverage technical skills to troubleshoot platform issues and provide solutions

Qualifications

• High level of leadership, ability to communicate effectively at different levels of the organization.
• High level of process and problem-solving skills in ambiguous environment.
• Strong analytic abilities, consistent and methodical in reporting, anticipates risks and issues.
• Strong sense of accountability and ownership.
• Experience in a Project Management Office (PMO) model, including oversight of multiple client stakeholder groups and PMO external consultants.
• Proficiency in at least one programming language (Python, JavaScript, or similar) for automation and data analysis
• Experience with database design and management (SQL, NoSQL)
• Hands-on experience with API integration and troubleshooting
• Ability to customize and automate workflows across project management platforms

Education/Experience

• Master’s degree in Architecture, Business, Construction Management, Engineering or similar.
• 5-10 years’ experience in the consulting, design and construction management or professional support services industry.
• MCR, PgPM, CMP or PMP certification(s) preferred.
• Proficiency with MS Office Suite, MS Project, MS Visio.
• Proficiency with programming/scripting languages, database management tools, and API integration
• Experience with data visualization and analytics platforms
• Demonstrated ability to build technical solutions that support program management objectives

Physical Requirements:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
• Must be able to move within and between client buildings more than 50% of the day.
• Occasional travel to other sites across the United States.
• Must be able to safely access construction sites.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Must be available for occasional weekend or evening work as required.

NOTE: The job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; supervisors may assign other duties as deemed necessary.

Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.