Senior Program Manager

Senior Program Manager

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

Job Summary:

This is a senior lead role that provides critical cross-functional leadership for lifecycle governance overseeing the management of the services POR that tracks and ensures progress and adherence to the requirements of the POR process.  This role is responsible for managing the POR intake funnel, triage, prioritization and resourcing, lifecycle gate oversight & governance bodies, and removing blockers to enable progress as initiatives advance through the phases of the service lifecycle. This role ensures cross‑BU alignment, lifecycle compliance, data‑driven prioritization, and continuous improvement of POR processes to keep the submission and gate cadence healthy and avoid downstream impacts to successful service and project releases. The role requires stakeholder coordination, to enable real‑time collaboration with core stakeholders and executive decision forums, minimize latency for reviews, presentations, change management and maintaining effective communication cadence across worldwide teams. This role is broad in scope and cross‑functional coverage, required subject-matter mastery, and responsibility for steering high‑impact, company‑wide lifecycle governance and program continuity.

Responsibilities:

• Apply advanced program and project management skills and subject matter knowledge to maintain and manage the POR and milestones for progression, accuracy and up-to-date content ensuring process requirements and oversight are met.
• Apply broad knowledge of the BUs across the company, their products, their processes, general business fundamentals, the services portfolios and how that’s managed to enable sound decision making.
• Take ownership and leadership of the program, driving to attain annual goals and objectives. 
• Independently advise leadership on strategic direction. 
• Sufficient understanding of data structure and analysis to extract intelligence for data-informed / data-driven decision making, striving for automation where possible.
• Performs business analysis, identifies root cause, and develops recommendations / solutions to drive business improvements
• Work cross-functionally across many stakeholder organizations to drive cross-org collaboration and deliver results. 
• Provide subject matter consultation.
• Demonstrates significant independent judgment and problem-solving skills within broadly defined policies and practices to determine the best methods for accomplishing work and achieving objectives.
• Works across regions/geographies and Worldwide (WW) teams and gets results through functional management.
• Executes to numerous products and services through activities having complex requirements and tight time frames.
• Provides mentoring and guidance to lower-level employees.

Education & Experience:

• Typically, 8+ years to establish proven track record in Service Business Management.
• Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role.
• PMP is a plus
• Lean certification or lean process expertise is a plus
• Agile/scrum knowledge or expertise is a plus
• Mastery in English
• Medium to high knowledge of IT and services industry.

Knowledge & Skills:

• Highly organized with exceptional ability to prioritize
• Structured, methodical, systematic, thorough
• Ability and flexibility to thrive in fluid environment
• Root cause analysis
• In-depth expertise of Product Lifecycle, Service Lifecycle & associated processes
• Exceptional business acumen
• Innovative thinker
• Aptitude for learning new subjects, tools
• Continuous improvement
• Ability to influence and negotiate across different functions, geographies, and the ability to build strong consensus.
• Strategic thinking / thought leadership
• Innovative & risk taking
• Data analysis
• Data visualization
• Metrics & reporting 
• Good oral & written communicator
• Executive presentation
• High EQ
• Excellent facilitator
• Stakeholder engagement
• Familiarity with SmartSheet, PowerBI, SharePoint; high proficiency is a plus

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Expert

    

    

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.