Company overview:
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Your Opportunity
TraceLink is looking for a full-time Senior Program Manager to drive and improve our end-to-end product development lifecycle. In this role, you’ll guide our growing portfolio of cloud-based solutions from discovery through release and beyond — balancing customer needs, resource availability, and risk.
You’ll partner cross-functionally with Product Management, Engineering, Architecture, Operations, Security, Services, and Marketing to ensure we deliver high-quality, impactful solutions on time. You’ll gain a deep understanding of our business and help unite different teams toward common goals.
We’re seeking someone who consistently exceeds expectations, embraces challenges as opportunities, and maintains a strong customer focus.
What you’ll do:
Create project plans and collaborate with technical stakeholders across Engineering, Product, Architecture, Security, and Operations
Coordinate releases to ensure smooth, predictable, high-quality deployments
Monitor project progress, report status and risks to executive leadership, and proactively remove obstacles
Drive improvements in processes and team productivity across departments
Balance structure, timelines, resources, and risk to meet delivery goals
Strengthen relationships across the business to improve quality, delivery speed, and customer satisfaction
What we’re looking for:
BS degree or higher in Project Management, Computer Science, Engineering, IT, MIS, or similar
5+ years of technical program management experience
Deep understanding of software development life cycles (Agile and traditional) and how to tailor approaches
Strong skills in planning, risk management, stakeholder communication, and cross-functional leadership
Proven record leading strategic programs from concept through rollout
Excellent documentation, presentation, and creative problem-solving abilities
Ability to thrive independently and adapt to shifting priorities
Leadership attributes we value:
Execution: Delivers results against aggressive timelines, removes barriers, and keeps teams aligned and motivated.
Emotional intelligence: Inspires trust and collaboration, resolves conflicts, and communicates clearly at all levels.
Critical thinking: Connects the big picture, identifies root causes, and proposes scalable solutions.
Preferred but not required:
PMP or Agile certification
Experience with software platforms and Atlassian tools (Jira, Confluence)
Familiarity with GxP in life sciences
Knowledge of agile development processes
Why TraceLink?
Join us to help transform how life sciences companies deliver safe, effective medicines to patients worldwide. You’ll work on technology that matters — with a team that values innovation, impact, and continuous improvement.
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
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What We Do
TraceLink is the only network creation platform company that builds integrated business ecosystems with multienterprise applications - the true foundation for digitalization - delivering customer-centric agility and resiliency for end-to-end supply networks and leveraging the collective intelligence of entire industries.
Delivering end-to-end supply chain solutions, TraceLink's Opus Platform enables speed of innovation and implementation with an open partner model for no-code and low-code development of solutions and applications.
At TraceLink, we blend decades of knowledge in SaaS technology and supply chain business processes with a clear vision for advancing manufacturing industries through disruptive, unconventional software solutions.
With headquarters in Massachusetts, TraceLink has six global offices through North America, South America, Europe, and Asia.
