Chewy Vet Care is a comprehensive veterinary practice that delivers personalized, patient-centric care. https://www.chewy.com/vet-care
Chewy is seeking a Senior Program Manager, Launch to join our growing Chewy Vet Care business. This role offers an exciting and outstanding opportunity to help lead the opening of new Chewy Vet Care practices across the country. As the launch program manager for individual practice launches, you will partner closely with customers throughout the launch lifecycle, ensuring each practice opens on time and is set up for long-term success. The ideal candidate is a highly organized leader with excellent judgement and attention to detail who is passionate about excellence in pet health and Chewy Vet Care's mission. This role reports to the Associate Director for Chewy Vet Care Launch and Inventory/Catalog. Does this sound like you? If so, we would love to hear from you! Come run with the Pack!
What You'll Do:
- Cross-Functional Leadership: Act as the central point of contact across teams including construction, real estate, medical, operations, HR, TA, IT, product, legal, and accounting to align on launch planning and execution.
- Timeline Management: Create, manage, and communicate detailed cross-functional timelines with clear milestones, ownership, and dependencies to keep launches on track.
- Risk & Issue Management: Proactively identify risks to launch success, develop mitigation plans, evaluate tradeoffs, and raise to senior leadership as needed to ensure swift resolution.
- Customer Communication: Lead regular launch status meetings and manage updates to customers, ensuring alignment and transparency across all partners.
- Go/No-Go Leadership: Facilitate go/no-go decisions with senior leaders using data and insights to guide decision making.
- Post-Launch Retrospectives: Conduct launch retrospectives to document findings, identify areas for improvement, and guide prioritization and closure of findings.
- Continuous Improvement: Partner with peers and leaders to simplify and scale our launch playbook, improving the consistency and quality of future practice openings.
- Project Management: As needed, support key initiatives as the lead project manager.
What You'll Need:
- 7+ years of experience leading complex cross-functional programs or projects, preferably in healthcare, veterinary, or retail environments.
- Demonstrated ability to lead through influence and handle multiple complex workstreams.
- Experience managing high-stakes cross-functional timelines and aligning customers across different levels of the organization.
- Proven ability to assess risk, develop mitigation strategies, and escalate appropriately.
- Outstanding written and verbal communication skills, including the ability to craft updates and briefings for senior leaders.
- Strong analytical and organizational skills with excellent attention to detail.
- Proficiency with Smartsheet and Microsoft Office Suite.
Bonus:
- Experience launching brick-and-mortar locations (e.g., practices, stores, healthcare facilities).
- Background in veterinary medicine or clinical operations.
- Experience with Confluence and Jira
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
Similar Jobs
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
Gallery
Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
