Senior Program Manager

About the role 

Chime is seeking a Senior Program Manager to join our People Team, Program Management Office (PMO). Your primary focus will be to build, stand up, and run a portfolio management system to monitor and report progress against Chime’s People Team priority initiatives. You will also be responsible for managing a series of internal operating rhythms.  We are seeking someone who is passionate about driving measurable outcomes at a fast growing Fintech company with a mission driven business model. 

Your role will involve heavy cross-functional collaboration, connecting the dots to advance the right work, and articulating risks that may prevent us from achieving our long term, high impact priorities. With a unique vantage point over forums that monitor our most critical initiatives, and member value driving programs, you will serve as a trusted advisor for all functions and leaders. You will influence faster decision-making, foster better cross-organizational collaboration, balance organizational capacity, and ensure key stakeholders understand how their work impacts our highest priorities. 

You will be a coach and a player. Internal systems are operating smoothly, you will also take on programs and ad hoc projects aimed at Chime’s People Programs and improving operational velocity.

If you thrive in a role that demands both building and executing, find satisfaction in crafting a data driven, impactful narrative from a blank slate, and are passionate about balancing the needs of multiple stakeholders across the organization - we want to hear from you! This role is based in our San Francisco office with an office-centric hybrid schedule.

The base salary offered for this role and level of experience will begin at $130,050 and up to $180,600. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Shape the vision, brand, strategy, and execution of the enterprise project management function at Chime
• Develop and implement established portfolio management systems and frameworks to enhance strategic alignment and execution across the organization
• Build process to unlock velocity, not create overhead
• Optimize and drive Company level operating rhythms, including quarterly and monthly business reviews and other forums, ensuring effective oversight of progress towards goals, key risks, opportunities, and dependencies
• Coordinate with senior project managers and program management teams to translate strategic direction into clear and aligned priorities, drive stakeholder alignment, and ensure appropriate measurement to track progress
• Identify operational bottlenecks and inefficiencies and implement necessary changes and ensure we have appropriate resource allocation plans 

To thrive in this role, you have     

• A Bachelor's Degree, with 8+ years of experience in a strategy, business operations, program management, and/or consulting role
• MUST have experience creating, implementing and refining internal operating rhythms (ideally including implementing quarterly planning & goal-tracking systems and tools (MUST)
• Critical thinking skills and the ability to understand strategic business drivers across disparate businesses, questioning how we are working rather than simply executing
• Ownership mentality, with the ability to identify and solve challenges independently and execute with minimal guidance
• Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, adapting approaches to meet varying needs within a complex business environment.
• Excellent written and verbal communication with a proven track record of effectively interacting with and presenting to Senior leaders across different teams
• Sharp analytical and problem solving skills, with a strong bias for action

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. 

We’re uniting everyday people to unlock their financial progress—will you join us? 

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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