Senior Program Manager

As a Senior Program Manager here at Paladin Technologies, you will have the autonomy to build, mold, and innovate while leveraging industry best practices. By working with the leading, proven, and most reliable technologies partner on the market, you will be positioned to provide leadership, project management and technical expertise that supports business development activities for our Enterprise client across North America.
As Senior Program Manager, your top priorities are to build strong, trusted relationships with our client and internal stakeholders, and drive first-class program results. You will drive projects throughout multiple branches of the Paladin Organization, working closely with multiple stakeholders such as our Engineering, Sales, PMO, and Technician Teams, as well as Subcontractors, Vendors and Company Clients. You will scope, cost, plan and deliver highly complex integrated security systems and structured cabling infrastructure, while continuing to develop business through alignment with strategic client goals and objectives.
SPECIFIC ACCOUNTABILITIES:

• Serve as the Business Manager for the assigned portfolio, overseeing program management activities and ensuring financial and operational performance.
• Act as the primary liaison between Paladin, ownership stakeholders, trades, and the LV installation team at both the program and project levels.
• Ensure adherence to Enterprise processes and standards, delivering a consistent client experience.
• Provide direct project management support for select projects as directed by leadership.
• Participate in bid reviews, ensuring estimates are aligned with organization goals and client needs.
• Supervise, mentor, and provide training opportunities for project teams to build skills and improve performance.
• Support estimators, engineers, and other teams as needed, contributing to knowledge sharing across the organization.
• Maintain professionalism in all communications with clients, partners, and stakeholders, ensuring customer satisfaction.
• Build and sustain relationships with end users, Enterprise leadership, and contractors to expand Paladin’s presence and client base.
• Oversee and support estimating and bid administration to secure profitable contracts
• Deliver projects on time, within scope, quality standards, and budget constraints.
• Provide accurate financial reporting, including cost/revenue forecasting, accruals, billing, and working capital management.
• Drive continuous business development aligned with client goals.
• Develop and manage project schedules, resource plans, procurement, commissioning, and risk mitigation strategies.
• Deploy best practices and standard processes to control costs, improve productivity, and enhance client outcomes.
• Manage project communications, both internal and external, ensuring alignment and transparency.
• Act as the Paladin representative and customer advocate, maintaining client satisfaction and resolving issues promptly.
• Collaborate with operations teams across branches and regions to ensure successful program delivery.
• Proactively assess and mitigate project risks.
• Achieve annual business development targets for the program.
• Perform other tasks as required.

GENERAL ACCOUNTABILITIES:

• Pursue training and continually increase competency with sub-disciplines needed to design and coordinate program deliverables (Cabling, AV, Security, Networking, DAS, etc.)
• Continually improve competencies with all software and programs used including (but not limited to) Dynamics 365, MS Office Suite (Word, Excel, Outlook) MS Teams, MS Projects, etc.
• Conduct all aspects of work in accordance with the Paladin Company Values:
  • LEADERSHIP MINDSET
    • Through a mindset of excellence, innovation, and entrepreneurship, we provide customized solutions for our clients while advancing the industry
  • PEOPLE DEVELOPMENT
    • Through our actions of leadership and support, we create an environment for our people to grow to embrace excellence and innovation
  • TEAM
    • Together everyone achieves more through our commitment of accountability, respect, effective communication, and collaboration
  • CLIENT FOCUSED
    • We make it easy for our clients to receive exactly what they expect because we are listening

ENTERPRISE EMPLOYEE RESPONSIBILITIES:
Regardless of their title or job description, all employees of the Enterprise Group are expected to do the following:

• Self-manage and self-direct the duties of this position to the upmost standards of quality, professionalism, and excellence
• Possess and develop superior communication skills, as well as various other “soft skills” such as approachability, emotional maturity, listening skills, adaptability, and interpersonal skills

REQUIRED QUALIFICATIONS:

• Previous progressive experience as a Project or Program Manager in integrated security, low voltage, or a related industry
• Experience delivering projects utilizing open-platform security solutions with integrated access control, intrusion and video management systems
• Experience in project planning, risk management, cost management and schedule management, and methods of analyzing and reporting project performance on financial and other KPI’s
• Adaptability and flexibility including the ability to manage deadline pressure, ambiguity, and change
• Negotiating skills within a context of political sensitivity and conflicting interests
• Exceptional communication and leadership skills
• Ability to prioritize and display a high level of adaptability/flexibility

PREFERRED QUALIFICATIONS:

• Post-secondary education from an engineering technology program (controls and instrumentation, electronics, electrical, etc.)
• Previous experience managing multiple large projects or programs
• Project Management Professional (PMP) certification
• Previous sales, estimating, or design experience

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment 

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate 
• Customer site visits may be required to manage expectations and deliverables. These sites will range from active construction sites with uneven terrain to office locations. Both outdoor and indoor working conditions are to be expected. 
• Travel for this position is estimated at up-to approximately 10-20%.

Pay: $120,000 - $150,000 (DOE)