We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!
About the right team member
Mindbody is seeking a Senior Program Manager, Business Operations to spearhead those special projects and programs that require the highest levels of collaboration and coordination across multiple teams and business processes across at the company. Success in this role requires both complex strategic thinking as well as exceptional executional prowess; you’ll need to understand the implications of business and operational decisions across all constituents in the Mindbody ecosystem. This role is an excellent fit for someone who is able to navigate high degrees of organizational and process complexity, who can solve problems and get things done in the face of uncertainty and incomplete information, who thrives in leading very large of groups of people to achieve difficult objectives, and who has a generalist’s sensibility that finds any manner of business process or problem interesting. While this role sits in the Finance function, you will interact frequently with leaders and stakeholders across all departments, and will coordinate cross-functionally across all parts of the company to execute on initiatives.
List of responsibilities
- Play driver/quarterback role for strategic programs as prioritized by Executive Leadership Team; programs falling under scope of Program Management team include those with exceptionally high degrees of cross-functional collaboration and complexity, strategic importance, and executive visibility
- Translate high-level objectives and problem statements from company leaders into concrete, highly detailed action and project plans that reflect deep understanding of workstream and operational interdependencies
- Work with analysts to develop insights on strategic problems at the crux of programs, formulate scrappy tests to validate hypotheses, and identify and monitor program KPIs
- Work with stakeholders across all teams at the company; exercise sound business judgment to resolve problems encountered by program working group in a practical, efficient manner
- Present plans and business results directly to our CEO and Executive Leadership Team for debate and approval of major strategic decisions and initiatives
Skills & experience
- 4+ years experience in management consulting or in a business operations, program management, strategy, or similar role at a technology company
- Practical business sense with a strong ability to translate between strategic business decisions and their impacts
- Strong quantitative and analytical orientation and knowledge of business fundamentals
- Strong Excel modeling skills required; SQL, Looker and/or Tableau skills a plus
- Demonstrated experience & excellence in leading complex and cross-functional projects with large groups of stakeholders
- Strong drive toward problem resolution; ability to “get things done” in the face of uncertainty or incomplete information
- Excellent communication and leadership skills with the ability to distill complex issues & detailed analysis into simple, structured frameworks with concrete action plans
- Comfort with ambiguity, uncertainty, and a rapidly evolving business landscape
- Functional expertise in B2B companies a plus; B2B SaaS experience a plus
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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Top Skills
What We Do
Mindbody believes all people, everywhere deserve to realize their most well self. Everything we do—every product, every support call, every line of code—is focused on bringing those moments of connection and renewal to life. We connect Mindbody wellness professionals around the world, with millions of people seeking transformative experiences.
The meaning of ‘wellness’ has evolved significantly over the last century. Wellness is now a holistic concept, encompassing all aspects of a person’s wellbeing. In championing inclusion, diversity and access throughout everything we do, we’re able to produce innovative and intuitive solutions for wellness seekers and providers, regardless of where they are on their wellness journey.
Mindbody is based in San Luis Obispo, CA, with satellite offices in India, Australia, and the United Kingdom. Team members also work remotely across the globe. For more information, visit our company site at company.mindbodyonline.com or our career site at company.mindbodyonline.com/careers.
Mission: We help people lead healthier, happier lives by connecting the world to wellness.
