Responsible for leading cross-functional programs that support business transformation, operational efficiency, strategic initiatives, and product development related to Treasury Management and Commercial Payments. Works independently to manage program execution, stakeholder alignment, and risk mitigation while serving as a subject matter expert for Treasury Management products and operational workflows. Applies advanced knowledge of program management methodologies and industry best practices to deliver measurable outcomes and ensure alignment with organizational goals. Serves as a mentor to junior program staff and contributes to the continuous improvement of program delivery practices. This role supports the ongoing development, enhancement, operational readiness, and growth of Treasury Management and Commercial Payments products and services.
Responsibilities- Lead cross-functional programs that support strategic initiatives, operational improvements, business transformation, related to Treasury Management and Commercial Payments product initiatives.
- Develop and maintain integrated program plans, schedules, and resource allocations aligned with defined business goals.
- Collaborate with business stakeholders to ensure program alignment with organizational priorities and success metrics.
- Apply program governance practices, tools, and reporting standards to monitor progress and ensure accountability.
- Identify and address program risks, issues, and interdependencies across teams and functions.
- Coordinate with internal and external partners to ensure cohesive and timely program execution.
- Deliver program updates and performance insights to senior stakeholders and governance forums.
- Contribute to business case development and investment planning through data analysis and scenario modeling.
- Ensure compliance with internal controls, policies, regulatory requirements, and governance standards.
- Promote continuous improvement and change readiness within program teams.
- Mentor program managers and team leads to build delivery capability and leadership skills.
- Support the refinement of program delivery methodologies and enterprise best practices.
- Collaborate with enabling functions (e.g., finance, HR, operations, risk, compliance, and technology) to support program execution and business readiness.
- Represent the program management function in cross-functional planning and capability-building initiatives.
- Serve as a Treasury Management and Commercial Payments subject matter expert for enterprise initiatives, product enhancements, operational readiness activities, and strategic planning efforts.
- Support product development, launch, scaling, and enhancement initiatives through collaboration with business, operations, technology, risk, and vendor partners.
- May perform other duties as assigned.
- 5+ years of relevant program management experience managing programs in a cross-functional environment.
- 3+ years of Treasury Management sales, onboarding, servicing, product management, program management, or operational experience.
- Significant experience supporting Treasury Management and Commercial Payments products, including ACH Origination, Positive Pay, Business Zelle, Remote Deposit Capture, and other related Treasury Management products and services.
- Strong understanding of Treasury Management operational workflows, including client onboarding, implementation, servicing, support processes, and program operations.
- Experience supporting product launches, operational readiness activities, process optimization, and ongoing enhancement initiatives for Treasury Management and Commercial Payments programs. This includes the development and refinement of internal policies, procedures, program monitoring metrics, and reporting.
- Proven ability to align program execution with organizational goals, manage stakeholder expectations, and drive measurable business outcomes.
- Experience with program budgeting, resource planning, risk management, and issue resolution across multiple workstreams.
- Experience collaborating across business, operations, technology, risk, compliance, and external partner organizations.
- Demonstrated knowledge of Treasury Management, commercial/business banking payments, and related operational processes. Derived from the Treasury Management and Commercial Payments focus of the Program Manager III role.
- Expert knowledge of stakeholder engagement and change management strategies to support adoption, operational readiness, and sustainment.
- Advanced skill in using program analytics and reporting tools (e.g., Power BI, Tableau, Smartsheet) to monitor performance and inform leadership decisions.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Bachelor's degree in Business Administration, Finance, Management, Program Management, Organizational Development, or related field, or equivalent combination of training, education, and experience.
Desired Qualifications
- Master's degree in Business Administration, Finance, Project Management, or related field, or equivalent combination of training, education, and experience.
- Certified Treasury Professional (CTP).
- Knowledge of or experience in Agile development methodologies.
- Experience with business process transformation, operational scale initiatives, or organizational change management.
- Proficiency with MS Office and program management tools such as Smartsheet, MS Project, Jira, or related platforms.
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- 5+ years of relevant program management experience in a cross-functional environment
- 3+ years of Treasury Management sales, onboarding, servicing, product management, program management, or operations experience
- Significant experience with Treasury Management and Commercial Payments products, including ACH Origination, Positive Pay, Business Zelle, and Remote Deposit Capture
- Strong understanding of Treasury Management operational workflows, including client onboarding, implementation, servicing, support, and program operations
- Experience supporting product launches, operational readiness, process optimization, and enhancement initiatives
- Experience developing internal policies, procedures, monitoring metrics, and reporting
- Experience aligning program execution with organizational goals and managing stakeholder expectations
- Experience with program budgeting, resource planning, risk management, and issue resolution across multiple workstreams
- Experience collaborating with business, operations, technology, risk, compliance, and external partner organizations
- Knowledge of Treasury Management, commercial or business banking payments, and related operational processes
- Expert knowledge of stakeholder engagement and change management strategies
- Advanced proficiency with program analytics and reporting tools such as Power BI, Tableau, or Smartsheet
- Excellent verbal, written, presentation, and interpersonal communication skills
- Bachelor's degree in Business Administration, Finance, Management, Program Management, Organizational Development, or a related field, or equivalent combination of education and experience
- Master's degree in Business Administration, Finance, Project Management, or a related field
- Certified Treasury Professional certification
- Knowledge of or experience with Agile development methodologies
- Experience with business process transformation, operational scale initiatives, or organizational change management
- Proficiency with Microsoft Office and program management tools such as Smartsheet, Microsoft Project, or Jira
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
