About the Job:
The Phased Gates Team (PGT) is the engineering heart of Red Hat's proactive support strategy. Our vision is to be the technical "Supportability Intelligence Center of Excellence" for the entire company. We are building the "Supportability Intelligence Platform"—the core service that provides our expert rules and AI-driven insights to all of Red Hat's in-product health and AI initiatives.
This is a high-impact, strategic leadership role. You will be the "Product Owner" for this new "Supportability Intelligence Platform." You will be responsible for defining its vision, managing its roadmap, and guiding the engineering team (our Phased Gates Architects) to build a scalable, reliable, and powerful service. You will be the primary link between our technical architects and the rest of the business, ensuring our intelligence is delivered in the most effective way possible.
What will you do:
Own the Platform Strategy & Roadmap: Act as the strategic "product owner" for the "Supportability Intelligence Platform." You will define and manage the product roadmap, prioritize the backlog, and make the key decisions to guide its development and expansion.
Lead Technical Program Execution: Manage the end-to-end execution of our technical initiatives, including the development of our AI-driven models, the expansion of our proactive coverage to new products like RHEL, and the delivery of our intelligence via APIs, SDKs, or data models.
Manage Stakeholder & "Consumer" Integration: Serve as the primary point of contact for the "consumers" of our platform. You will manage the strategic integrations with other Red Hat AI platforms, in-product health teams, and as-a-service offerings.
Partner with the FQT Intelligence Hub: Manage the "Operational Loop" with the Field Quality Team (FQT). You will be responsible for the formal intake process, translating their validated insights into a prioritized backlog of features and rules for the PGT's architects.
Drive an AI-First Engineering Culture: Champion our AI-first mission by working with your technical team to embed AI and automation into every part of the development lifecycle, accelerating our own execution.
What will you bring:
5+ Year experience in proven operating at a Senior level in a Technical Program Management or Technical Product Management role.
A strong track record of managing a technical, "as-a-service" product or platform, especially one focused on data, APIs, or AI.
Deep knowledge of the software development lifecycle and Agile methodologies, with experience managing a backlog for a senior engineering team.
A genuine passion for AI and automation and a clear vision for how to build and scale AI-driven products.
Experience managing programs that involve the development and integration of AI/ML models.
A commitment to data integrity and validation, applying critical judgment to all data and AI-generated outputs.
Communication & Influence: Excellent communication skills, with the ability to build trust and foster transparency when translating complex technical roadmaps to non-technical stakeholders and executive leadership.
Problem Solving & Critical Thinking: The ability to navigate high levels of ambiguity, make difficult prioritization decisions, and define a clear, strategic path for a technical product.
Collaboration & Relationship Building: A natural "bridge-builder" who creates an inclusive environment for your engineering team and collaborates effectively with peer teams (like the FQT, BI, and other product teams).
Adaptability & Learning: The ability to thrive in ambiguity and a demonstrated commitment to continuous learning in the rapidly evolving field of AI and platform services. Stop.
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About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
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Skills Required
- 5+ years operating at a senior level in Technical Program Management or Technical Product Management
- Track record managing a technical, as-a-service product or platform focused on data, APIs, or AI
- Deep knowledge of software development lifecycle and Agile methodologies; experience managing a backlog for senior engineering teams
- Passion for AI and automation with a vision for building and scaling AI-driven products
- Experience managing programs involving development and integration of AI/ML models
- Commitment to data integrity and validation; apply critical judgment to data and AI outputs
- Excellent communication and influence skills for translating technical roadmaps to non-technical stakeholders and executives
- Strong problem solving and prioritization skills; ability to navigate ambiguity
- Collaboration and relationship building across engineering, FQT, BI, and product teams
- Adaptability and continuous learning in AI and platform services
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
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Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
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Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
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