Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
The Sr. Program Manager for Technical Services Global Operations will drive complex, enterprise-level programs that transform global Technical Services operations and deliver a consistent, high-quality customer experience at scale. In this cross-functional role, you will bring structure to ambiguity, translating operational signals and business priorities into global standards, governance frameworks, and measurable outcomes. You will collaborate closely with regional leaders, and cross-functional teams across Everpure to align priorities, foster accountability, and ensure operational changes are adopted worldwide. By establishing scalable operating mechanisms from the ground up, you will directly shape how technical services scale seamlessly across the globe.
WHAT YOU'LL DO
- Lead Enterprise Programs: End-to-end management of strategic global Technical Services programs from problem definition to delivery, defining milestones, risk mitigations, and success metrics that align with key business priorities. Coordinate execution across teams and ensure intended outcomes are achieved.
- Establish Global Standards & Governance: Define, maintain, and govern global case-handling standards, severity definitions, entitlement rules, and operational policies to drive consistency and accountability across all operating regions.
- Drive Continuous Operational Improvement: Analyze quality findings, post-mortems, CSAT/DSAT signals, and performance metrics to identify systemic gaps and deploy targeted process, tooling, or behavioral enhancements. Identify gaps, align regional stakeholders, and measure adoption.
- Enable Communication, Change, & Adoption: Develop communication and change strategies for operational changes. Craft clear executive updates, decision frameworks, and change management strategies—including manager enablement and training—to ensure global teams effectively adopt and sustain operational shifts.
- Manage Commitments & Corrective Actions: Own the global register of Technical Services commitments from post-mortems and operational reviews. Assign owners and due dates, track evidence and aging, remove blockers, escalate risk, and report status. Partner with incident/RCA owners without taking over their work.
- Quality: Improve case-audit compliance, QA rubrics, calibration, DSAT action tracking, and coaching follow-through. Turn findings into targeted actions and verify impact.
WHAT YOU BRING
- Experience: 8+ years in program management, technical or service operations, business operations, process excellence, or a related field. Bachelor’s degree in business, operations, engineering, information systems, or a related discipline—or equivalent relevant experience.
- Enterprise Program Leadership: Proven ability to independently lead complex, cross-functional programs from problem definition through implementation, adoption, and measurable outcomes. Skilled in defining scope, milestones, governance, resources, dependencies, risks, decisions, and success measures.
- Operational & Analytical Excellence: Ability to translate operational data, customer signals, quality findings, case-audit results, QA rubrics, post-mortems, feedback, and launch reviews into practical standards, policies, tooling, and behavior changes. Experienced in measuring adoption and verifying sustained impact.
- Change Leadership & Adoption: Experience developing executive communications and change strategies; enabling managers; coordinating training and feedback mechanisms; assessing readiness; tracking adoption; and adjusting plans based on results.
- Cross-Functional Influence: Strong strategic judgment, executive presence, communication, and facilitation skills, with the ability to influence senior leaders and align regional and cross-functional teams without direct authority in ambiguous, fast-paced environments.
- Execution & Accountability: Strong discipline in managing risks, issues, dependencies, and corrective-action registers. Able to assign owners and due dates, track evidence and aging, remove blockers, escalate risk, and drive accountable closure.
- Relevant Domain Experience: Experience in enterprise technology, technical support, customer support, or global services. Familiarity with case-management, workflow, knowledge, or AI-enabled support tools; AI transformation; release readiness; serviceability; portfolio/VSEM management; or structured change practices is preferred.
- Preferred Certifications: PMP, Prosci, Lean/Six Sigma, or a comparable certification is preferred.
Location: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi or North Carolina office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
#LI-ONSITE
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Skills Required
- 8+ years of experience in program management, technical or service operations, business operations, process excellence, or a related field
- Bachelor's degree in business, operations, engineering, information systems, or a related discipline, or equivalent relevant experience
- Experience independently leading complex, cross-functional enterprise programs from problem definition through implementation, adoption, and measurable outcomes
- Ability to define program scope, milestones, governance, resources, dependencies, risks, decisions, and success measures
- Experience translating operational data, customer signals, quality findings, case-audit results, post-mortems, and feedback into standards, policies, tooling, and behavior changes
- Experience measuring adoption and verifying sustained operational impact
- Experience developing executive communications and change strategies, enabling managers, coordinating training, and tracking adoption
- Strong strategic judgment, executive presence, communication, facilitation, and cross-functional influencing skills
- Experience managing risks, issues, dependencies, corrective-action registers, owners, due dates, evidence, and escalations
- Experience in enterprise technology, technical support, customer support, or global services
- Familiarity with case-management, workflow, knowledge, or AI-enabled support tools; AI transformation; release readiness; serviceability; portfolio/VSEM management; or structured change practices
- PMP, Prosci, Lean/Six Sigma, or comparable certification
Everpure Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everpure and has not been reviewed or approved by Everpure.
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Equity Value & Accessibility — Equity and stock purchase programs are described as meaningful parts of total compensation, with RSUs and an ESPP highlighted as strengths.
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Strong & Reliable Incentives — Sales compensation is structured to support long sales cycles, including policies that pay full commission until the first sale for new or white‑space accounts.
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Healthcare Strength — Health coverage is portrayed as comprehensive, with multiple medical options, fully covered vision, dental PPO choices, mental‑health resources, and company HSA contributions.
Everpure Insights
What We Do
Pure Storage (NYSE:PSTG) helps innovators build a better world with data. Pure's data solutions enable SaaS companies, cloud service providers, and enterprise and public sector customers to deliver real-time, secure data to power their mission-critical production, DevOps, and modern analytics environments in a multi-cloud environment. One of the fastest growing enterprise IT companies in history, Pure Storage enables customers to quickly adopt next-generation technologies, including artificial intelligence and machine learning, to help maximize the value of their data for competitive advantage. And with a Satmetrix-certified NPS customer satisfaction score in the top one percent of B2B companies, Pure's ever-expanding list of customers are among the happiest in the world.
