StreetEasy is looking for a Senior Program Manager to lead Product Operations for our Product and Design teams. This role ensures that how we plan, execute, and learn keeps pace with our customer, partner, and business goals, while evolving our systems and workflows to integrate AI as a core part of how we build products and the experiences we deliver. You will drive the operating model that helps cross-functional teams focus on the right problems, make clear decisions, and deliver high-impact outcomes for NYC buyers, sellers, and renters and our agent partners.
You Will Get To
Design, operate, and continuously improve StreetEasy’s product development operating system, including planning and coordination rhythms, decision-making forums, and mechanisms that give clear visibility into progress, outcomes, and risks.
Lead and refine quarterly and annual planning processes, ensuring alignment across Product, Design, Engineering, Marketing, Data Science, Strategy, and Support, and surfacing tradeoffs and dependencies early.
Establish clear decision pathways and accountability models so teams understand ownership, sequencing, and success criteria from discovery through delivery and learning, enabling more predictable outcomes.
Partner closely with Product and Design leaders to strengthen how ideas move from insight to shipped value, reducing friction and improving predictability without adding unnecessary process.
Collaborate with Zillow’s broader Product Operations and Program Management organization to evaluate and integrate shared product development lifecycle (PDLC) standards where they drive consistency and scale, while shaping StreetEasy-specific adaptations that reflect our NYC market and business needs.
Improve cross-functional execution across Engineering and partner teams by navigating competing incentives, legacy practices, and skepticism about change, helping teams move faster and deliver higher-quality outcomes.
Champion AI-enabled ways of working across product development, embedding practical AI and automation into planning, coordination, and execution workflows to increase clarity, efficiency, and decision quality.
Substantial experience (typically 8+ years) in product operations, program management, or product management roles supporting complex, cross-functional, product-led teams.
Proven ability to lead planning and execution within a matrixed organization, bringing structure without over‑process and clarity across competing priorities, while staying highly organized, detail-oriented, and comfortable managing multiple workstreams simultaneously.
Strong systems thinker with a data-informed mindset, able to diagnose complexity, simplify it, and use metrics and qualitative signals to assess progress, risk, and system health.
Deep, practical experience with agile product development, with exposure to and evolution of delivery models (agile, squad-based, pod-based, or hybrid) based on outcomes.
Demonstrated ability to build strong relationships while constructively challenging teams and leaders to improve how work gets done.
Experience and enthusiasm for integrating AI and automation into everyday product workflows, tools, or decision-making processes.
Excellent communication and stakeholder management skills, including influencing senior leaders and driving alignment across disciplines.
Familiarity with marketplaces, e-commerce, regulated environments, or NYC-specific real estate dynamics is a plus.
Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Top Skills
What We Do
Join our mission to give the people power to unlock life’s next chapter. Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next. Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb. While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company. We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
