Senior Program Manager, Strategic Analytics

About the teamToday, Zillow is where people dream about their next chapter. We’re working on turning those dreams into a reality where you can find a home, a loan, a rental, and so much more, all in one place. Can you imagine your next move being a delight, from first thought to move in date? Our team can!
We are making new promises and changing what we deliver. We’re grounding ourselves in customer insights and imagining how we can design home transactions and moving experiences that match the dream.
We believe finding, financing, buying, selling, or renting your home should be something you can do in a trusted marketplace and should be simple enough to complete transactions – on your phone!
Our team is central to accomplishing this mission and delivering the Zillow promise to our customers. We take an end-to-end approach to the customer experience, defining the vision, strategy, and tactics to bring the desired Zillow 2.0 seamless, integrated real estate transaction experience to life.

About the role

We are seeking an experienced, highly motivated Senior Program Manager like you to support Zillow’s market innovation programs - bringing our strongest product offerings, exceptional Zillow service, and best-in-class partners together in an integrated way. You will partner with multiple teams on cross-functional projects—requiring critical thinking, problem solving, and proficiency in data analytics and program management principles to guide teams in achieving goals. This high-impact, high-visibility role will be a key contributor to Zillow’s growth strategy in 2025 and beyond.

You Will Get To:

• Synthesize program and product updates in Zillow’s innovation-dedicated markets, illuminating metric trends (performance vs. baseline/targets) for senior management, business partners, and peers across the business

• Lead robust analyses to investigate drivers behind current market performance, (e.g., related to our partner network, service model, or product offerings), identifying actionable market-level insights across our program

• Use data analysis and visualization to bring market performance to life, focusing on how key program metrics vary based on specific market variables 

• Measure and quantity the buyer experience to strengthen the value proposition of our program for buyers and agents alike

• Leverage internal and external transaction data to inform program strategy and market/partner-level opportunities

• Build and maintain Tableau dashboards that provide access to key metrics & leading indicators for our innovation-dedicated markets

• Gather, synthesize, and present cross-functional feedback to help inform and define areas of focus for the broader team

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $124,000.00 - $198,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Ability to independently manage multiple priorities, work through ambiguous problems, align business partners, and hold partners accountable for deliverables

• Expert written and oral communication skills; demonstrated ability to share complex messages promptly and concisely to diverse audiences (including senior leadership)

• Extremely data-oriented and hypothesis-driven; comfortable structuring tests to learn and using findings to iterate and scale programs

• Experience in residential real estate, mortgages, or online marketplaces is preferred, but not required

Qualifications

• 7+ years of relevant experience in program management and business operations analytics in a fast-moving, rapidly-growing company

• 4+ years working in program management

• Advanced analytical skills, SQL experience is required

• Experience building data visualization tools, such as Tableau

• Bachelor’s Degree or equivalent experience required

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.