JOB SUMMARY
Choice Hotels is seeking a highly driven and experienced Senior Program Manager to lead the cross-functional execution of the Rate Management Tool (RMT) program. This role acts as the bridge between business, technology, and change management workstreams, ensuring seamless integration and stakeholder alignment across domestic and international markets. The ideal candidate excels at simplifying complex problems, enabling product development through collaboration and clear communication. This role oversees end-to-end product development and rollout, including vendor coordination and franchisee engagement.
RESPONSIBILITIES
- Lead the development and execution of a comprehensive program plan covering requirements gathering, UX, IT development, data migration, training, franchisee engagement, rollout, and post-launch monitoring.
- Integrate business and technology project plans into a unified roadmap with clear milestones and deliverables.
- Track and resolve interdependencies across product, tech, change management, go-to-market, UX, testing, and stakeholder engagement workstreams.
- Oversee vendor performance in training, rollout, and go-to-market activities.
- Collaborate with external system integrators and internal teams to ensure product compatibility across RMS, PMS, and other platforms.
- Partner with international and segment teams to tailor rollout strategies for diverse markets.
- Lead post-rollout performance monitoring, war rooms, and issue resolution frameworks.
- Maintain a centralized log of decisions, risks, and dependencies throughout development and deployment phases.
- Conduct weekly status meetings, daily standups, and distribute meeting recaps to mobilize SMEs and cross-functional teams.
- Establish and scale PMO best practices by mentoring junior PMs and implementing repeatable templates (e.g., GTM plans, dashboards, sponsor reports).
- Proactively manage program budgets, resource allocation, and capital needs with a focus on speed and quality.
QUALIFICATIONS
Employment Experience
- Minimum 8 years of program management experience in enterprise software, SaaS, or hospitality tech environments.
- Proven ability to lead complex, multi-workstream programs with 40+ stakeholders and multiple vendors.
Technical Skills
- Proficiency in project management tools and CRM platforms.
- Familiarity with rate management systems, franchisee operations, and global rollout strategies is a plus.
Additional Skills & Competencies
- Strong emotional intelligence, initiative, and attention to detail.
- Ability to work through ambiguity and iterate deliverables under aggressive timelines.
- Excellent cross-functional communication and stakeholder management.
- Experience standing up PMO functions and driving alignment from working teams to executive steering committees.
Education Requirements
- Bachelor’s degree or equivalent combination of education and work experience.
- PMP or similar certification preferred.
Salary Range
The salary range for this position is $130,000 to $150,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).
The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, qualifications, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice’s Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice’s Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
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What We Do
Choice Hotels International, Inc. (NYSE: CHH) is one of the world’s largest and most successful lodging franchisors. On August 11, 2022, Choice acquired Radisson Hotels Americas, adding nine brands and approximately 67,000 rooms to its portfolio in the United States, Canada, Latin America, and the Caribbean. With 22 brands, Choice Hotels has more than 7,500 hotels and nearly 650,000 rooms in 46 countries and territories as of August 11, 2022. The Choice® family of hotel brands provides business and leisure travelers with a broad range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. At our worldwide corporate headquarters in the Washington metropolitan area (North Bethesda, MD), our IT center in Scottsdale, AZ, and St. Louis Park (MN), and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success
