Senior Program Manager, Outsourced Solutions

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

We are seeking a Senior Program Manager to champion key large-scale projects and distributed teams as we expand our Managed Services offering. The Outsourced Solutions delivery team where this role sits relies on a globally distributed team and ensures our top clients have phenomenal outcomes. You will use your leadership and program management skills to ensure your team successfully navigates our customers' complex requests from spec to fulfillment. 

 Your Responsibilities:

• Execute outsourced service programs for target enterprise accounts, partnering with client contacts and coordinating contracted team fulfilling clients' work services 

• Work cross functionally for operational growth within assigned programs; including but not limited to maintaining staffing goals, compliance standards, and increased efficiencies

• Provide thought leadership and strategic counsel to the client (e.g., best practice presentations, cost savings recommendations, reporting)

• Evaluate job requests from customer for appropriateness for our workforce; help tweak where needed

• Manage TBD size of delivery managers and support team

• Facilitate troubleshooting of tooling issues and partner with cross functional partners to resolve

• Consult with Sales and client prospects on new Managed Services business opportunities
   

What it takes to catch our eye:

• 5-10 years experience in account management, program management, or project management role

• Experience working with Fortune 500 customers on complex projects 

• You’re a people person who can collaborate with both internal business partners and client stakeholders to execute on shared goals

• You’ve led globally distributed and/or remote teams of project managers, recruiters and/or sales people; people management a plus

• Strategic and creative thinking that enables you to understand industry and customer trends and apply those insights to deliver business results

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.