Senior Program Manager - Order to Cash Workstream

Why Orthofix?

Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech.  

Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further.

How you'll make a difference?
We are looking for a seasoned Program Manager to oversee the process improvement program within our Order to Cash (OTC) workstream. The ideal candidate will excel in communication, organization, and stakeholder management, with a proven ability to lead change and deliver results. Familiarity with underlying OTC technologies (ERP, CRM, BI) and experience in managing or implementing OTC processes is highly preferred.

What will your duties and responsibilities be?

The following are the essential functions of this position. This position may be responsible for performing additional duties and tasks as needed and assigned.

• Lead and manage complex process improvement program within the Order to Cash (OTC) workstream, ensuring alignment with business objectives.

• Develop comprehensive program plan, including timelines, budgets, and resource allocation.

• Collaborate with cross-functional teams to ensure seamless program execution and delivery.

• Plan, coordinate, and execute productive discovery and gap analysis workshops to determine current and future state processes.

• Develop program materials, templates, documentation, and other assets.

• Influence and negotiate with key stakeholders and senior leaders to drive program success and resolve conflicts.

• Oversee change management needs, including field and executive communications, training, enablement, and content management.

• Monitor and report on program performance, providing regular updates to senior management.

• Conduct project post-mortems, capture lessons learned, and continuously improve program management practices.

• Ensure adherence to company policies and regulatory requirements.

• Travel as needed (25-50%) during key phases of the program to support program activities and stakeholder engagement.

What skills and experience will you need?

The requirements listed below are representative of the education, knowledge, skill and/or ability required for this position.

Education/Certifications:

• Bachelor’s degree in business, Information Technology, or a related field.

Experience, Skills, Knowledge and/or Abilities:

• 7-10 years of experience in program management, with a focus on Order to Cash (OTC) processes.

• Demonstrated success in managing complex programs and delivering results.

• Exceptional communication and interpersonal skills.

• Strong organizational skills with meticulous attention to detail.

• Ability to influence and negotiate with key stakeholders effectively.

• Proficiency in change management practices.

• Experience working with all levels across the organization.

• Effective problem-solving, analytical, and critical thinking skills.

• Self-motivated and proactive.

• Ability to deal with ambiguity.

• Familiarity with OTC technologies (ERP, CRM, BI).

• Willingness to travel 25-50% as required during key phases of the program.

What qualifications are preferred?
The education, knowledge, skills and/or abilities listed below are preferred qualifications in addition to the minimum qualifications stated above.

Additional Experience, Skills, Knowledge and/or Abilities:

• Experience with OTC processes, either managing them on a business team or running IT implementation projects.

• Experience with M&A process consolidation and technology enablement.

• PMP or other relevant certifications.

• Experience in a global or multi-national organization.

• Knowledge of medical device industry best practices and trends.

PHYSICAL REQUIREMENTS / ADVERSE WORKING CONDITIONS
The physical requirements listed in this section include, but are not limited, to the motor/physical abilities, skills, and/or demands required of the position to successfully undertake the essential duties and responsibilities of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to allow qualified individuals with a disability to perform the essential functions and responsibilities of the position.

• No additional physical requirements or essential functions for this position.

The anticipated salary for this position is $137,000 to $161,000 per year, plus bonus, and benefits.

DISCLAIMER

The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.