Senior Program Manager, Marketplace

Posted Yesterday
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Hiring Remotely in United States
Remote
Senior level
Consumer Web
The Role
Supports high-impact marketplace programs from concept through launch and scale. Designs beta tests, translates business goals into roadmaps, manages timelines and resources, facilitates decisions, and coordinates strategy across data science, sales, marketing, product, and business teams. Uses data analysis, experimentation, and AI tools to drive measurable outcomes for users, partners, and the business.
Summary Generated by Built In

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

The Role You'll Play

 At the heart of our Marketplace team, you’ll help shape the future of our product portfolio and fuel growth across our global ClassPass marketplace. You’ll support complex, high-impact programs from concept to market, working across teams to uncover opportunity, validate ideas, and scale what works. This is a role for strategic thinkers who love turning insight into action, and action into business results.

  • Support cross-functional programs that drive meaningful outcomes for our users, studio partners, and the business
  • Design and launch beta tests that push the boundaries of what’s possible, then scale winning ideas companywide
  • Translate business goals into clear, actionable frameworks and roadmaps
  • Collaborate with data scientists, sales leaders, marketing team and business leaders to align on strategy and deliver on outcomes
  • Manage timelines, resources, and trade-offs across multiple initiatives with calm clarity
  • Facilitate decision-making in ambiguous spaces using structured thinking, smart experimentation, and measurable results
  • Support working groups around central strategy pillars, keeping momentum high and blockers low

 The Experience You’ll Bring

  • 3-5+ years' experience in management consulting, PE, VC, or in an operations / strategic planning role at a tech company; experience with a rapidly scaling business is a plus.
  • Strong ability to connect high-level strategy to measurable business impact
  • Practical business sense with the ability to translate between strategic business decisions and their impact.
  • Strong presentation skills with ability to distill complex ideas for diverse audiences
  • Collaborate with data scientists, sales, marketing, product, revenue operations and other business leaders to align on strategy and deliver on outcomes
  • Hands-on experience with data analysis and test design; advanced Excel skills required
  • Familiarity with SQL, Looker, or Tableau is a plus
  • Deep understanding of B2B and/or B2C business models; eCommerce experience is a bonusHands-on with AI tools, with real examples of using them to move faster on analysis or automate work

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Skills Required

  • 3–5+ years of experience in management consulting, private equity, venture capital, operations, or strategic planning at a technology company
  • Experience connecting high-level strategy to measurable business impact
  • Strong business judgment and ability to translate strategic decisions into business impact
  • Strong presentation skills and ability to distill complex ideas for diverse audiences
  • Hands-on experience with data analysis and test design
  • Advanced Microsoft Excel skills
  • Familiarity with SQL, Looker, or Tableau
  • Deep understanding of B2B and/or B2C business models
  • eCommerce experience
  • Hands-on experience using AI tools to accelerate analysis or automate work

ClassPass Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ClassPass and has not been reviewed or approved by ClassPass.

  • Fair & Transparent Compensation — Compensation in certain product and engineering roles is described as market-competitive. Pay in these areas is framed more favorably than in quota-carrying functions.
  • Wellbeing & Lifestyle Benefits — Offerings include wellness perks such as fitness stipends and access to wellness programs that add value beyond base pay. Remote-friendly policies and stipends also support everyday well-being.
  • Leave & Time Off Breadth — Benefits include paid holidays and sick time, with additional indications of generous PTO and parental leave. These provisions broaden the non-cash value of employment.

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The Company
HQ: Missoula, MT
490 Employees
Year Founded: 2012

What We Do

Discover the best workouts around. Search gyms and studios near you, book a spot and get moving. Join our quickly-growing team and you’ll have an incredible opportunity to build a career with a high-growth startup while empowering others to reach their fitness goals. Companies can also give their employees access to our global network of fitness studios and gyms with one membership, while increasing engagement, retention and saving on healthcare costs.

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