Senior Program Manager, Expanded Access Operations

Posted 20 Days Ago
Be an Early Applicant
Amsterdam
In-Office
Senior level
Healthtech • Software
The Role
As a Senior Program Manager, you'll manage Expanded Access Programs (EAPs), ensuring client satisfaction and effective communication with stakeholders while maintaining program oversight and delivering actionable solutions.
Summary Generated by Built In

About myTomorrows 

myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options.   

We strive to enable earlier and better treatment access by bridging the gap between those searching for possible options, and the companies who develop them. We work closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma – connecting key stakeholders in the drug development ecosystem.   

We’ve developed a cutting-edge AI-powered technology platform that simplifies and streamlines access to drugs in development. To support our users and clients, we have a range of industry-expert specialized teams ready to help. Our services include clinical trial patient recruitment, Expanded Access Program management and Real-World Data collection.   

With a global footprint spanning 134 countries, to date we’ve supported over 17,000 patients, 2,900 physicians and 350 sites, earning the trust of 50+ BioPharma companies. In October 2025, we closed a €25M investment with Avego Healthcare Capital to fuel our global ambitions and scale the business.  

Join us in shaping the future of treatment access - making tomorrow’s therapies accessible for people who need them today. 

The opportunity: Senior Program Manager, Expanded Access Programs

As a Senior Program Manager in the Expanded Access Programs (EAP) department, you will play a key role in ensuring that patients can gain access to our Biopharma clients’ medicines through (global) expanded access initiatives. You will serve as the primary point of contact for Pharmaceutical and Biotech partners, overseeing all aspects of program management, from initial design and regulatory setup to operational execution and service delivery. Your goal is to achieve the highest levels of satisfaction among clients, patients and healthcare providers. You will be supported by cross-functional experts across Medical Operations, Regulatory Affairs, Quality Assurance, and Supply Chain, ensuring seamless and compliant program delivery.

What you'll be doing:

  • Be the primary contact for our Biopharma clients and myTomorrows internal stakeholders for the Expanded Access Programs under your responsibility

  • Ensure a smooth-running program and correct documentation and reporting

  • Manage both planned and unforeseen additions to the program to ensure that people have access to the treatments they need

  • Keep oversight of the program at all times and manage all the ongoing activities and communication

  • Create detailed timelines, including deliverables, milestones and objectives and ensure that deadlines are being met

  • Develop strong relations and trust with all stakeholders, and keep them up to date on the progress of your program

  • Achieve and maintain high customer satisfaction

  • Develop solutions to tackle any operational issues along with relevant subject-matter experts

  • Contribute to continuously improving our Expanded Access Program processes and strategies

This is the right opportunity for you if you are:

  • Client-oriented, you thrive on customer success

  • Patient-centric, you are driven and motivated by making a difference to patient's lives 

  • Results-driven, you have endless ambition to succeed in your role

  • Self-motivated, you have an entrepreneurial mindset and behavior and are not afraid to take ownership 

  • Able to prioritize, you love to work in a fast-paced and demanding environment

  • Able to identify and analyze issues, optimize processes and recommend and find solutions

  • Data-driven, you like to take a deeper look at the numbers, draw analyses, and make recommendations for improvement

  • A high performer who sets a high bar on yourself and the people you work with, and enjoys to always keep on learning and making an impact

  • A true team player with the will to win.

What you bring to the table:

  • University degree in Life Sciences/Healthcare (preferred)

  • 5+ years in the pharmaceutical industry / CRO's with experience in Expanded Access, Medical Affairs, or Clinical Operations

  • Proven ability to manage complex, cross-functional programs with multiple stakeholders and vendors

  • Experience with fostering positive, sustainable business relationships and promoting value through excellent customer experience, networking

  • A good eye for detail; thinking in processes/operations comes naturally to you

  • Excellent verbal and written communication in English

What we offer in return:

  • Impactful work that helps patients gain access to potentially lifesaving treatments. 

  • International work environment, scale-up energy and a flat organizational structure which encourages creativity and accountability. 

  • Competitive salary, annual performance bonus and an Employee Stock Option Plan. 

  • Great career development opportunities in a fast-growing company.  

  • Learning and development budget alongside internal knowledge sharing sessions. 

  • Attractive pension plan, full premium covered by myTomorrows. 

  • Hybrid working model. 

  • Policies to support working parents. 

  • Healthy lunch at the thriving Amsterdam office.  

  • Unlimited access to professional guidance by certified psychologists via OpenUp  

  • Enjoy monthly events hosted by our vibrant Culture Club as well as an annual ‘myTomorrowland’ company-wide celebration! 

Equal opportunities

myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that. 

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The Company
HQ: Amsterdam
127 Employees
Year Founded: 2012

What We Do

Our mission is to enable earlier and better access to all possible treatment options. We aim to break barriers for eligible patients to receive information on and enroll in clinical trials and expanded access programs by providing a single digital platform to connect all stakeholders of pre-approval access.

Patients and physicians come to us to stay informed about clinical trials and expanded access programs and guidance on how to access them. Our Patient Navigators are an essential point of contact for patients during their entire journey. We always provide these services free of charge to them.

We support BioPharma companies by making their clinical trials and expanded access programs more accessible. We charge BioPharma companies for our services, which include supporting clinical trial recruitment and managing international expanded access programs, logistics, quality management, distribution, and real-world data collection.

myTomorrows has offices in Amsterdam, New York City and India, and operates globally. We have helped over 14,000 patients and 2,200 physicians and over 200 sites worldwide.

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