Senior Program Manager, Enhanced Markets

About the teamAt Zillow, we are at the forefront of revolutionizing the home-buying and selling experience! Our Enhanced Markets (EM) are the epicenter of Zillow’s pioneering vision for an integrated transaction experience through ZHL (Zillow Home Loans), FUB (Follow Up Boss), and Spruce. While the Product team is weaving together a seamless customer journey through innovative technology, our EM teams are elevating partner performance through open communications, operational excellence, and a focus on maximizing benefits for real estate agents.
The EM Partner Management team (EMPM) is grounded in a deep understanding of our partners and foresight into what motivates them in their relationship with Zillow and their vision for growing their business through us. At the core of this transformative experience is the Premier Agent, crucial for delivering unparalleled service to our consumers. Join EMPM, where skilled program designers, business strategists, and go-to-market (GTM) experts work to empower our exceptional frontline teams collaborating in the field to provide Flex partners—an exclusive group of impactful agent teams—with everything they need to thrive and expand their real estate business.

About the role

As the Sr. Program Manager, you will deliver critical results for Premier Agents with a group of heavy-hitters who think big and take action —by working with our closest partners in Enhanced Markets Key Accounts, Product, and Product Marketing. This team is passionate about building a network of successful real estate agent partners who provide consistent, outstanding service to home shoppers.

You will collaborate with the Principal Program Manager (EM Agent Adoption) to lead our most significant initiatives that promote agent adoption of Zillow products and services, supporting our objectives in partner conversion. Expect to influence cross-functional partners in product, marketing and operations across a large number of functions—specifically through key initiative briefs, proposals, and influential presentations. You will also engage with the product team to develop outstanding features and tools for our Premier Agents that enhance visibility and provide user-friendly self-guided experiences, ultimately driving revenue. Finally, you will serve as a catalyst with vision across the organization while handling cross-functional initiatives and championing opportunities to improve agents’ experience with our products (ZHL, FUB, Spruce).

What you will do:

• Develop and operationalize initiatives to improve the agent experience with measurable success. Prepare compelling business cases, secure leadership consensus, formulate plans, and lead the implementation of pilots and scaling improvements.

• Build and socialize EM Best Practices Program for Conversion and ZHL Adoption. Include support for validating tactics employed by partners in the path to making ZHL their Preferred Lender. Work in conjunction with ZHL Product Management focused on agent tools for tech solutions.

• Ensure adoption and incorporate feedback into our Scaling Pilots playbook, providing product, GTM Operations, and frontline teams with the necessary support and resources to test, learn, and grow programs.

• Serve as the primary program owner of the new Agent Support function offered by Partner Support. Drive adoption efforts, troubleshoot hurdles work together to improve cross team efficiencies in support of Partner Promise metrics.

• Equip Flex partners and agents that utilize Follow Up Boss as their CRM with the resources and insights they need to optimize their usage to better serve their customers and grow their business.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $124,700.00 - $199,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• An ability to synthesize intricate data, distill key takeaways, and craft insights into a compelling story for both customers and internal partners

• Track record of delivering results while balancing priorities in a fast-paced environment.

• An ownership mentality, comfort charting a new course, confidence in the face of ambiguity, and a bias toward action.

• Champion the initiatives you are working on, encouraging confidence and passion for the vision with partners and impacted teams.

• Proven track record to analyze sophisticated problems, identify root causes, present data-driven insights, and develop innovative solutions.

Qualifications

• 7+ years of validated experience in strategy, business/product operations, analytics, and/or program management.

• Proficiency in sales processes, with an understanding of how tech enables effective sales operations and customer interactions.

• Experience with tech and finding innovative product solutions to customer problems.

• MBA preferable.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.