The Senior Program Manager will lead the implementation of telemedicine programs across Chhattisgarh, providing strategic and technical support to the State Health Department, Government of Chhattisgarh, to strengthen and scale the eSanjeevani Telemedicine Program. This role includes establishing and mentoring a regional implementation team, fostering collaboration with government officials, healthcare providers, and technical partners to enhance program quality, efficiency, and reach. The Senior Program Manager will also drive capacity building at state and district levels, monitor program performance, address operational challenges, and ensure alignment with state health priorities, national telemedicine guidelines, and Intelehealth’s mission to expand access to high-quality healthcare for underserved populations.
Job Responsibilities:
The job duties for the position of Senior Program Manager are related to managing and implementing telemedicine programs in the Chhattisgarh state.
1. Overall Program Leadership:
Leading the telemedicine program in Chhattisgarh, ensuring its success and alignment with Intelehealth's mission.
Develop and execute comprehensive operational plans, including setting goals, timelines, budgets, staffing, and resource allocation.
Ensure operational plans align with Intelehealth's overall strategy, donor requirements, and local health priorities.
2. Implementation & Management:
Oversee all aspects of telemedicine program implementation, including budgeting, resource allocation, and timelines.
Manage and mentor a diverse team of technical and non-technical program staff to ensure efficient program execution.
Monitor program progress, identify and address challenges, and implement corrective measures as needed.
Ensure programs meet donor commitments and achieve desired results through effective coaching and mentorship.
3. Partnership & Collaboration:
Establish strong partnerships with local healthcare organizations, government entities, and NGOs for program implementation.
Facilitate communication and collaboration among diverse stakeholders to ensure program buy-in and sustainability.
Negotiate agreements and contracts with partners for successful program execution.
Collaborate with various teams, including technical staff and implementation partners, to achieve program goals.
4. Monitoring & Evaluation (M&E):
Develop a Monitoring & Evaluation (M&E) framework in coordination with the MLE team to track program performance.
Identify key metrics related to program implementation, service delivery, and client outcomes.
Implement data collection systems and analyze data to assess program effectiveness and impact.
Provide recommendations to the technical team for platform improvements based on program needs and stakeholder feedback.
5. Training & Capacity Building:
Develop training modules in coordination with state health departments and clinical teams.
Incorporate the Comprehensive Primary Health Care Services package under Health and Wellness Centres into training programs.
Plan and execute training programs for healthcare providers, staff, and community members on telemedicine services and clinical guidelines.
Provide ongoing coaching and mentorship to local teams to ensure they have the skills and knowledge to sustain the program.
6. Advocacy & Reporting:
Advocate with state health departments and partners for innovative approaches to improve telemedicine service delivery.
Advocate for the integration of telemedicine into public health policy frameworks.
Prepare regular reports on program progress, achievements, and challenges for government stakeholders, Intelehealth management, and donors.
Assist the MLE team in conducting various research studies and facilitate partner engagement for implementing program evaluation studies, including cost-effectiveness and policy impact evaluations.
7. Research & Development:
Contribute to the development of training programs for the Intelehealth platform, informed by program experience.
Collaborate with state health departments/institutes to obtain ethics committee approvals for research studies.
Analyze program data and stakeholder feedback to identify opportunities for program improvement and platform enhancement.
Requirements
Experience:
- Minimum of 8 years of experience implementing health programs and working with government stakeholders.
- At least 3-4 years of experience in leading state operations, managing teams, and advocacy.
- Prior experience in technology-based projects, particularly ICT4D, is highly preferred.
- Excellent project management skills.
- Ensures day-to-day operations
- Strong understanding of M&E methods in ICT4D preferred
- Excellent writing skills
- Good communication skills
- Ability to wear multiple hats, take leadership
- Creativity and innovative mindset to improve programs and drive impact.
- Should be proficient in MS Office
- Should be good at documentation and report writing
- Should be proficient in MS excel and data analysis
Benefits
- Flexible working hours
- Great work culture
- Group Medical Insurance
Skills Required
- Bachelor's degree in medicine OR postgraduate degree in public health, social work, health financing, development, or related fields.
- Minimum of 8 years experience implementing health programs and working with government stakeholders.
- 3-4 years experience leading state operations, managing teams, and advocacy.
- Prior experience in technology-based projects, particularly ICT4D.
- Excellent project management skills and ability to manage day-to-day operations.
- Strong understanding of Monitoring & Evaluation (M&E) methods (ICT4D preferred).
- Excellent writing, documentation, and report writing skills.
- Good communication and stakeholder engagement skills.
- Ability to take leadership, wear multiple hats, and drive program improvements.
- Proficiency in MS Office, including MS Excel and data analysis.
What We Do
Intelehealth is a technology non-profit that improves access to primary healthcare in underserved regions worldwide through its innovative, open-source telemedicine platform, connecting last-mile populations with quality healthcare.
