The Business Operations (“BizOps”) team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL’s next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group.About the role
Zillow Home Loans is seeking a highly analytical, strategic, and collaborative individual to act as a key contributor, reporting to the Principal, Business Operations. The Sr. Program Manager, Business Operations will tackle a variety of problems, diving into data, and driving insights and initiatives for ZHL across sales, operations, product, and analytics. The focus of this role will be on data-driven decision-making to evaluate and optimize performance for our Digital sales organization, as well as taking a strategic and programmatic lens to drive Product, business, and operational growth initiatives. The role requires someone who is highly analytical and strategic, a great communicator, approaches problems in a structured manner, and is comfortable with ambiguity. You’ll get senior leadership exposure, focus on high-priority initiatives, and be plugged into every facet of the business.
What you’ll do:
Evaluate and identify growth opportunities: Perform analyses and build models to identify actionable insights and opportunities to develop initiatives that optimize or grow the Digital conversion funnel and sales organization.
Influencing product strategy: synthesize customer pain points, competitive intel, and funnel data into clear roadmap recommendations for the Product Leadership Team.
Drive cross-functional projects: Coordinate with Sales, Marketing, Product and Finance teams to strategize, coordinate, program manage, and execute high-impact initiatives, monitoring progress against defined KPIs.
Stakeholder Collaboration: Support the preparation of presentations and data summaries for senior stakeholders during regular weekly and monthly business reviews, helping turn insights into business actions.
Drive Sales Performance Analysis: Deliver actionable insights through data analysis, enabling sales leaders to monitor performance and identify opportunities for improvement. Work independently to lead business review meetings with frontline sales leaders to ensure reinforcement of core sales metrics and sales motion improvements.
Support high-priority leadership asks. Provide rapid, well-structured analyses when time-sensitive questions arise, giving executives clear options and trade-offs.
Institutionalize operating rhythms: Support and refine OKR, KPI, and post-mortem processes that promote accountable decision-making and continuous improvement across the product organization.
Minimum of 6–9+ years of relevant experience, including 2+ years in top-tier management consulting or investment banking, plus experience working with product teams within startups, tech, or other high-growth settings.
Data-driven problem solver with advanced Excel/Sheets skills and working knowledge BI tools (e.g., Looker, Tableau). SQL experience preferred. Proven at building market, financial, and funnel models and reports to size opportunities and diagnose performance gaps.
Clear communicator who turns analysis into concise, executive-ready memos and presentations; strong written and verbal presence with senior stakeholders.
First-principles thinker who questions assumptions and designs pragmatic, scalable solutions.
End-to-end project leader experienced in coordinating cross-functional teams (Product, Sales, Marketing, Finance) and delivering against defined KPIs.
Familiar with product-development rhythms (OKRs, roadmap reviews, sprints) and comfortable partnering with PMs and engineers.
Self-directed, adaptable, and effective in ambiguous, fast-moving environments.
Nice to have: exposure to mortgage, housing finance, or related fintech domains.
Nice to have: experience in sales operations or sales adjacent strategy role, sales analytics, or revenue operations.
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Top Skills
What We Do
Join our mission to give the people power to unlock life’s next chapter.
Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next.
Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb.
While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company.
We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
