Senior Program Director

Your next leadership opportunity starts here - We're looking for a dynamic leader that's ready to make an impact and help strengthen our YMCA community!

OLD COLONY Y                                                 TAUNTON

TITLE:  Senior Program Director – Membership, Health & Wellness, and Programs  

JOB CLASSIFICATION:     Exempt

                       
REPORTS – Executive Director, Taunton Branch

JOB SUMMARY           

Plans, directs and coordinates all aspects of Membership, Health and Wellness, and Programs. The Senior Program Director must have an accurate assessment of the building functions, membership needs, personnel, programs and finances to ensure that the mission and goals of the Association are met. The Senior Program Director will demonstrate the character values of Caring, Honesty, Respect and Responsibility at all times.

JOB FUNCTION:

1. Program/Department Responsibilities

• Establishes annual departmental goals within context of agency goals and vision and ensure direct reports attain those goals
• Works with staff to understand retention through assessment of member needs
• Develops and executes departmental short- and long-term work plans and programs, in conjunction with appropriate staff members
• Develops and recommends new programs, leagues, processes, partnerships, strategies, and approaches
• Ensure all requests, comments and/or complaints (Listen 360) are addressed quickly. Follow up to ensure task is completed
• Ensure all leads are followed up on and completed within timely manner.
• Act in a Public Relations capacity when communicating with members, potential members or anyone who enters the branch
• Work in conjunction with fellow staff to ensure the promotion and execution of special events around the branch
• Develops and recommends new programs, processes, partnerships, strategies and approaches
• Ensures smooth and effective operation of programs and exceptional customer service
• Communicates with management team and task forces to work collaboratively to realize strategic vision and operational excellence
• Recommends changes in basic direction, structure, and/or organization of department, as necessary
• Maintain all appropriate certifications including Y of the USA and ensure that all staff have the opportunity to do the same
• Be proactive and create, implement and manage new systems, procedures, and processes to better meet the needs of our community
• Work with leadership team to evaluate branch Emergency Action Plan
• Increase revenue and engagement in all areas of membership, health& wellness, and programs

1. Supervisory Responsibilities

• Recruit, hire, train, evaluate, supervise, and schedule membership, health & wellness, and program teams.
• Organize and facilitate regular meetings with staff to ensure work plans are being adhered to or modified as needed, vision and goals are knows, objectives are well prioritized, and tasks are well managed.
• Develop tools to better communicate and provide resources to all staff

1. Fiscal Responsibilities

• Formulates, administers, and monitors budget for membership, health & wellness, and
• Establish, meet and/or exceed predetermined budgeted numbers, mutually agreed upon with Vice President

1. Facility/Housekeeping Responsibilities

• Ensure a safe, clean environment for all members in all areas
• Communicate to appropriate staff facility issues which need to be addressed in a timely manner

1. Interdivisional/Community/Volunteer Responsibilities

• Actively participate in the Y’s Annual Campaign individually, through staff team, and by leading the special events committee in at least two fundraising events annually
• Actively promotes the integration of membership, health & wellness, and program functions with all departments through communication, grant writing, and strategic planning to ensure growth, mutual success, and productive, professional relationships
• Maintains and fosters partnerships in the community
• Cultivates, trains and evaluates volunteers for program involvement and Ambassador roles

YMCA LEADERSHIP COMPETENCIES - TEAM LEADER

Mission Advancement:  Models and teaches the Y’s values.  Ensures a high level of service with a commitment to improving lives.  Provides volunteers with orientation, training, development and recognition.  Cultivates relationships to support fundraising.

Collaboration:  Champions inclusion activities, strategies, and initiatives.  Builds relationships to create small communities.  Empathetically listens and communicates for understanding when negotiating and dealing with conflict.  Effectively tailors communications to the appropriate audience.  Provides staff with feedback, coaching, guidance, and support.

Operational Effectiveness:  Provides others with frameworks for making decisions.  Conducts prototypes to support the launching of programs and activities.  Develops plans and manages best practices through engagement of team.  Effectively creates and manages budgets.  Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth:  Shares new insights.  Facilitates change; models adaptability and an awareness of the impact of change.  Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance.

EDUCATION/EXPERIENCE/PHYSICAL REQUIREMENTS:

• Bachelor’s Degree required
• At least 5 years of supervisory experience required
• Aquatics experience is preferred but not required
• CPR/AED certifications required
• Multi-Team or Branch Leader Certification from Y-USA
• Ability to work and thrive as part of a cohesive team
• Strong interpersonal, customer services and networking skills necessary
• Ability to lift/move heavy equipment and clean when necessary
• Will sometimes work early morning, late nights and weekends
• Strong oral communication skills required for occasional public speaking responsibilities
• Excellent written communication skills and proficiency in all Microsoft Office programs

CLOSING STATEMENT:

To ensure the overall operations of the YMCA and support teamwork, I will accept additional responsibilities as assigned.