The Role
Ensure stability and resilience of structured finance platforms (front/middle/back office). Own incidents, service requests, and SLAs. Provide L1/L2 support across Windows/Unix/Linux, SQL, middleware, APIs, and Java systems. Perform RCA, drive permanent fixes with development teams, improve automation and monitoring, and collaborate with business teams. Understand end-to-end deal lifecycle including Risk, Accounting, Payments, and settlement flows.
Summary Generated by Built In
Looking for candidates with 4–8 years of experience in production support within the banking domain, with exposure to Structured Finance / Lending platforms (e.g., LoanIQ or similar).
Expectations from the role,
· Ensure stability, availability, and resilience of structured finance platforms across front, middle, and back office systems
· Own and manage incidents, service requests, and problem tickets with full accountability for SLA adherence and business impact
· Its L1/L2 support across the application stack (Windows, Unix/Linux, SQL, middleware, APIs, Java-based systems
· Perform deep root cause analysis (RCA) and drive permanent fixes in collaboration with development teams
· Apply strong troubleshooting and analytical skills to resolve complex production issues quickly and effectively
· Drive automation, monitoring improvements, and continuous efficiency gains to reduce manual effort and enhance platform reliability
· Work closely with business and cross-functional teams with clear ownership and proactive communication
· Demonstrate strong understanding of end-to-end deal lifecycle, including Risk, Accounting, Payments, and settlement flows
Skills Required
- 4-8 years experience in production support within the banking domain
- Exposure to structured finance / lending platforms (e.g., LoanIQ or similar)
- L1/L2 support across application stack (Windows, Unix/Linux, SQL, middleware, APIs, Java-based systems)
- Ownership and management of incidents, service requests, and problem tickets with SLA accountability
- Strong troubleshooting and analytical skills to resolve complex production issues
- Perform deep root cause analysis (RCA) and drive permanent fixes with development teams
- Drive automation, monitoring improvements, and continuous efficiency gains
- Strong communication and collaboration with business and cross-functional teams
- Understanding of end-to-end deal lifecycle including Risk, Accounting, Payments, and settlement flows
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The Company
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
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