Senior Production Supervisor

Job Summary

Position Overview:
The successful candidate will be responsible for leading a team of Manufacturing Technicians and Material Handlers on a single line of highly automated and advanced manufacturing equipment necessary to produce our signature product. This individual will be responsible for training and cross-training incoming Manufacturing Technicians to both operate and repair issues across a variety of technologies including heat staking, laser welding, mechanical swaging, printed circuit board (PCB) handling and testing, and robotic automation. In addition to equipment operation and maintenance, this individual will be responsible for monitoring the product quality performance of their assigned line and overseeing general machine troubleshooting in the event of faults and machine stops. Most importantly, the successful candidate will be accountable to the performance of their line and team members. This position requires strong leadership and communication skills, mechanical aptitude, technical ability, machine troubleshooting and problem-solving skills, and the willingness to work in a fast-paced manufacturing environment.

Position Overview:

The successful candidate will be responsible for leading a team of Manufacturing Technicians and Material Handlers on a single line of highly automated and advanced manufacturing equipment necessary to produce our signature product. This individual will be responsible for training and cross-training incoming Manufacturing Technicians to both operate and repair issues across a variety of technologies including heat staking, laser welding, mechanical swaging, printed circuit board (PCB) handling and testing, and robotic automation. In addition to equipment operation and maintenance, this individual will be responsible for monitoring the product quality performance of their assigned line and overseeing general machine troubleshooting in the event of faults and machine stops. Most importantly, the successful candidate will be accountable to the performance of their line and team members. This position requires strong leadership and communication skills, mechanical aptitude, technical ability, machine troubleshooting and problem-solving skills, and the willingness to work in a fast-paced manufacturing environment.

Responsibilities:

• Manage and coach a team of manufacturing technicians and material handlers focusing on performance, behaviors, product quality, and operational efficiency. Must be available for ad-hoc employee relations issue on a 24/7 basis, as needed.
• Document and report status of operational goals using operational scorecards.
• Identify automation and digitalization opportunities to improve operational efficiency and eliminate manual processes.
• Maintain timekeeping for all employees including vacation and FMLA.
• Identify opportunities for improvement and make recommendations for solutions
• Ensure the use of consistent processes and procedures to support efficient operations and enhance product quality.
• Support equipment qualifications, validations, process transfers, new product introductions, and capacity expansion initiatives.
• Train and mentor fellow technicians on manufacturing processes, equipment, and general mechanical skills.
• Utilize human machine interfaces (HMIs) to identify and correct shifts in process control.
• Partner closely with Engineering and Maintenance teams to optimize equipment reliability and manufacturing performance.
• Promote a "Right First Time" culture through defect prevention and continuous quality improvement.
• Executes equipment inspections and generates emergency, corrective, or preventative work orders as needed.
• Troubleshoot and identify potential solutions for mechanical errors, safety issues or general operating inefficiencies within the production processes.
• Interface directly with cross-functional departments to help drive preventative maintenance schedules, techniques, and training improvements.
• Able to utilize computer systems to support material inventory and quality management processes.
• Execution of equipment/process validation protocols under minimal supervision.
• Able to write and/or revise production work instructions, preventative maintenance tasks, and equipment documentation.
• Safely follow standard operating procedures including but not limited to material handling, record keeping, packaging, and shipment preparation. Must follow all Good Manufacturing Practices (GMPs).
• Excellent attention to detail, good organization, and capable of working independently with minimal instruction from production manager.
• Able to work in small groups and cross functional teams to troubleshoot issues, identify and implement collective corrective actions.
• Maintain a clean work environment suitable for medical device manufacturing and cleanroom production.
• Experience managing highly automated manufacturing systems, robotics, vision systems, laser technologies, and advanced assembly processes.
• Establish clear performance expectations and drive accountability through regular performance reviews, coaching, and development plans.
• Develop succession pipelines and strengthen organizational capability through structured training and cross-functional skill development.
• Foster an inclusive, engaged, and safety-focused working culture while promoting employee retention and growth.
• Lead and drive daily manufacturing operations to achieve Safety, Quality, Delivery, Cost, and Productivity targets.
• Own end-to-end production performance and ensure attainment of established output commitments, OEE targets, labour efficiency goals, and customer demand requirements.
• Analyse operational data, identify performance gaps, and implement sustainable corrective actions to improve productivity and reduce losses.
• Proactively manage production bottlenecks, capacity constraints, material shortages, and equipment challenges to minimize operational disruptions.
•  Drive a culture of accountability and execution excellence across all shifts and functional teams.

Education and Experience:

Minimum Requirements:

• Bachelor’s Degree or equivalent combination of education and experience 
• 5 - 7 years of on-the-job manufacturing experience
• Must be proficient in English language to be able to read documentation, communicate, and write

Preferred Skills and Competencies:   

• Leadership & Communication - Recognizes strengths of the technicians on their team, fosters a respectful working relationship, encourages two-way communication, and clearly communicates expectations to their team as well as provides feedback when expectations are/are not met.
• Mechanical Aptitude - Knowledge of and experience with automated machines and tools, including design, uses, repair, and maintenance.
• Production & Processing - Knowledge of raw materials, measurement instruments, production processes, quality control, and other techniques for the manufacture and distribution of goods.
• Computer Skills - Basic Microsoft office skillset. Ability to create and distribute sore cards and daily production reports
• Problem Solving - Recognizes problems and understands root cause analysis techniques/concepts.
• Detail Oriented - Strong attention to detail.
• Autonomy - Able to run, diagnose, and repair equipment independently with minimal supervision
• Previous experience running, debugging, and/or maintaining highly automated discrete component assembly equipment is preferred.
• Previous experience with technologies such as laser welding, heat staking, ultrasonic welding, and ESD-sensitive devices preferred but not required.
• Experience in a start-up production environment is a plus.
• Experience working with Human Machine Interfaces (HMIs).
• Familiarity with manufacturing instrumentation such as optical gauging, video microscopes, micrometers, calipers, feeler gauges, dial indicators, and gauge blocks.

Physical Requirements (if applicable):           

Required to stand for at least 80% of working time per shift, with walking at least 50% of working time per shift.

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.