Senior Product Support Specialist (Onsite)

Job Description
How would you like to be part of an integrated, high performing team that contributes to the safety and security of our nation every day? At BAE Systems, you will have the opportunity to work with dedicated and skilled engineers and our customers to deploy and provide operational support of the applications that the USAF relies upon every day to fulfill its mission requirements to support our warfighters and protect our interests at home and abroad. With our robust offering of educational and career development opportunities, your chances to grow are limitless.
BAE Systems is seeking a self-motivated and experienced candidate to support the Mobility Air Force Automated Flight Planning Services (MAFPS) program. MAFPS generates 4-D optimized flight plans that meet complex global airspace business rules to support the USAF's Air Mobility Command's 618th Air Operations Center (AOC) daily worldwide airspace operations. MAFPS is integrated in the US Air Force network and operates 24/7/365. This position is located at Scott AFB, IL, near St. Louis, MO.
The MAFPS Support Specialist acts in an application/subject matter support capacity for the Tanker Airlift Command Center (TACC) end users. Activities include, but are not limited to, performing help desk-like product support activities and providing assistance in the operational environment for the creation and management of flight plan requests using MAFPS tools and source data. The MAFPS Support Specialist will assist users with understanding the operation of the MAFPS applications, system logic, source data (e.g., aircraft flight performance, weather, navigation rules, altitude rules, special use airspace, air refueling, etc.) and procedures necessary to accomplish their flight planning tasks. The qualified candidate will also communicate with the factory development team to coordinate troubleshooting efforts as needed.The qualified candidate will also assist users in the analysis and application of generated products to ensure AOC mission requirements are met.
Shift work, including weekends, is required to support AOC's 24/7/365 operations. Shift premiums are applied to base pay for second and third shift work.
Because of the need for consistent, in-person collaboration and/or the requirement to perform all work onsite due to the nature of this particular role, it will be performed full-time on site. This means work will be conducted on location at a BAE Systems facility 100% of the time.
Required Education, Experience, & Skills

• Knowledge of Civil and/or Military aviation principles for flight planning and navigation.
• Recent experience with DoD aviation publications including, but not limited to General Planning (GP), Area Planning (AP), and Flight Information Publications (FLIP). Additionally, familiarity with host nation Aeronautical Information Publications (AIP), and aeronautical products provided by the National Geospatial-Intelligence Agency (NGA) including the Digital Aeronautical Flight Information File (DAFIF), International Boundary files, and digital maps and charts.
• Understanding of complex Information Technology systems and data management.
• Proactive self-starter with excellent communications and customer relations skills.
• Ability to work in a dynamic environment within the customer's operational facility.
• 4+ years' work experience in an operational support role.
• BS degree in a computer-related technical, engineering or aviation discipline or equivalent experience in a related technical field.
• Must possess an active Secret clearance

Preferred Education, Experience, & Skills

• Knowledge of US Air Force Air Mobility Command operations
• Knowledge of test and evaluation methods and procedures, and IT security principles to support the installation of new products
• Ability to relate all aspects of the work to overall system requirements, stay well informed on rapidly changing technology, to advise on the application of new technology and evaluate its possible impact on organization missions, to develop strategies to satisfy requirements, and to offer alternative approaches in operating systems development and/or problem resolution.
• Ability to log support activities in the government-directed trouble ticket system, e.g. Remedy, and Mission Planning Enterprise Deficiency Report (EDR) system, as appropriate.
• Familiarity with Cloud operational environments and technologies

Pay Information
Full-Time Salary Range: $92180 - $156707
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Electronic Systems
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.