RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit will help Ericsson to maintain technology leadership.
A Senior Product Support Professional (JS7/6), joining our global RCE Customer Experience Technical Support, is accountable for providing superior RAN technical support expertise for customer solutions. Engaging directly with designers, testers, integrators, solution architects and field troubleshooters, you will drive fault isolation, technical task forces, and provide a broader understanding of how Ericsson RAN products and features are used in the field. You will build your competence through exciting field trials, demos, new product introductions, system integrations and commercial deployment support with key technologies and development projects.
We are looking for candidates who are passionate about technology, ready to contribute to a dynamic team, lead initiatives and demonstrate innovation mindset. The ideal candidate will possess a combination of technical skills and behavioral attributes that align with Ericsson's core values and strategy.
Collaborating as one in a cross functional (XFT) setting, you will interact with customers, regional market area and service delivery organizations while partnering with other R&D sectors to resolve issues and provide solutions to Ericsson customers and provide differentiated Customer Experience.
What you will do
- Provide expert competence on RAN products
- Foster close collaboration within our development community to bring Design closer to customers
- Identify faults, applying troubleshooting techniques across RAN Field Solutions
- Drive and take part in integration activities
- Lead and Contribute to Technical Taskforces and drive effective communication with customers and technical teams
- Provide on-site and remote technical deployment support and integration when required
- Drive major improvement/innovation initiatives and knowledge sharing activities
- Drive Field Observability and Supportability into RAN solutions
Support digitalization efforts by using AI/ML & Automation to drive efficiency in workflows
You will bring
Core skills:
- Strong e2e RAN hands-on troubleshooting expertise, (field/test/integration/development)
- RAN SW system understanding (for example, KPI step functions, Layer 1-3 SW subsystems and troubleshooting RAN feature correlations)
- BSc level and higher in a related field. (Telecommunications, Electrical Engineering, SW Engineering, Computer Science)
Would be considered an asset:
- RAN SW Development/maintenance experience
- Cloud Native and/or Open RAN competence experience, or strong foundation to learn
- Experience in Cloud Security and observability (including but not limited to cluster monitoring, log aggregation solutions, access control principles etc.)
Other Skills:
- Solid analytical and problem-solving skills, curiosity and desire to get to the bottom of things
- Delivering results, customer-first mindset, high degree of flexibility to work in a changing environment
- Strong sense of challenging the status quo when needed, and able to present difficult topics to customers, leadership, or senior management
- Strong English speaking and writing skills is an asset
- Strong experience and proven track record in working across organizations; excellent interpersonal skills: ability to work well with people and network effectively
Creativity, can-do attitude and out-of-the-box thinking
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) ||
Req ID: 780322
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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