Senior Product Specialist - SME Partner Enablement

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Product Specialist - SME Partner Enablement
Why this role matters
As a Senior Product Specialist, you'll play a critical role in enabling SMEs to bring products to market faster and with greater confidence. You'll serve as the day-to-day onboarding leader for a portfolio of partners-owning outcomes, navigating complexity, and ensuring products move smoothly from intent to launch.
This role sits at the intersection of product execution, risk management, and partner enablement. You'll balance speed, risk, and collaboration while helping partners and product teams navigate onboarding with clarity and predictability.
Beyond delivery, you'll have a meaningful opportunity to shape how onboarding works at scale-identifying patterns, reducing friction, and influencing improvements that strengthen the operating model as the SME ecosystem grows. Your impact will be felt not only by individual partners, but across the broader portfolio through faster launches, clearer processes, and more consistent outcomes.
This is an ideal role for someone who enjoys ownership, problem-solving, and making complex processes work better-for teams, partners, and the business.
What you'll be doing
Own onboarding delivery end-to-end for a defined portfolio of SME partners, from initiation through approval and launch readiness
Act as the primary onboarding point of contact for SME product teams and external partners
Proactively manage risks, dependencies, and cross-functional blockers, resolving issues before they escalate
Guide partners through onboarding, remediation, and documentation requirements, providing clarity at every step
Identify recurring friction points and opportunities for improvement, recommending standardisation, simplification, or automation
Create and maintain onboarding playbooks, templates, and FAQs to improve consistency and scalability
Provide clear, actionable updates and insights to leadership, supported by data and sound judgment
Mentor Product Specialists, contributing to strong execution quality and growing SME operational maturity
What we're looking for
Bachelor's degree or equivalent practical experience
Experience in product operations, partner enablement, risk, compliance, sourcing, or related roles
Experience working with partners of varying size, complexity, and sophistication
Strong stakeholder management, problem-solving, and decision-making skills
Comfortable operating autonomously in fast-paced, partnership-led environments
What success looks like
You are trusted to own onboarding outcomes with minimal oversight
Risks and issues are identified early and resolved efficiently
Stakeholders rely on your expertise, judgment, and clarity
SME onboarding becomes faster, clearer, and more consistent because of your contributions
You are recognized as a senior operator and natural step-up candidate
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.