Product Support Specialist, Post Purchase

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Home City, Cincinnati, OH, USA
In-Office
68K-96K Annually
Healthtech • Pharmaceutical
The Role

Job Summary

The Senior Product Specialist reports directly to the Senior Product Manager. This role would be responsible for supporting the Product owners by managing day-to-day operations within eCommerce and Digital Marketing solution(s). 
Responsibilities

  • Supports Product owners on the e-Commerce Post Purchase team for several digital initiatives within a portfolio  
  • Responsible for assisting Product owners with day-to-day execution of product roadmap 
  • Heavy involvement with documenting notes and recaps from Standup/Core hour calls and Working sessions
  • Prepares tasks for Designers, Copy team, and Business analysts (BA) in JIRA on decisions made from team meetings
  • Help review BA UI and Functional stories prior to Entry Amigo
  • Assists with Discovery work and Epic creation 
  • Work cross functionally with the internal business units, vendors, and IT tech team to complete work against strategic plans  
  • Triaging bugs and JIRA defects
  • Help Product owners with UAT
  • Communicate feature releases to stakeholders and Business SMEs 
  • Be the advocate for the customer while balancing the business needs

Qualifications

  • 2-4 years of experience preferred
  • BA, BS or equivalent experience in related field preferred
  • A positive attitude and excited to learn
  • Outstanding communication, presentation, and leadership skills 
  • Excellent organizational and time management skills 
  • Attention to details to capture all notes and decisions made during team calls
  • Sharp analytical and problem-solving skills 
  • Creative thinker with a vision 
  • Product owner and/or digital field experience a plus
  • Project management background and experience a plus
  • Knowledge of Agile process and principles a plus

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possible solutions to a variety of technical problems and takes action to resolve
  • Applies judgment within defined parameters
  • Receives general guidance and may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy

Anticipated salary range: $67,500 - $96,400

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs

Application window anticipated to close: 05/14/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Cardinal Health Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cardinal Health and has not been reviewed or approved by Cardinal Health.

  • Leave & Time Off Breadth Paid time off is frequently described as generous, including examples like multiple weeks of vacation, additional sick days, and in some roles even “unlimited” or untracked time off. Parental leave, paid holidays, and volunteer time further broaden the overall leave offering.
  • Healthcare Strength Medical, dental, and vision coverage is positioned as comprehensive, with added supports such as preventive care, telehealth/clinic access, mental health resources, and EAP counseling. Wellness programs and incentives (e.g., premium discounts tied to checkups or healthy lifestyle actions) add to the perceived breadth of healthcare-related support.
  • Retirement Support A 401(k) with company match, along with programs like stock purchase/equity participation and charitable matching, contribute to a stronger total rewards picture beyond base pay. Additional financial supports such as disability coverage and early wage access also enhance the overall package.

Cardinal Health Insights

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The Company
HQ: Dublin, OH
44,000 Employees
Year Founded: 1971

What We Do

Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years in business, operations in more than 35 countries and approximately 44,000 employees globally, Cardinal Health is essential to care. We are navigating the complexities of healthcare and providing scaled solutions to help our customers thrive in a changing world. We strive to be a trusted healthcare partner by driving growth in evolving areas of healthcare, while building upon our distribution, products, and solutions to meet customer needs.

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