Senior Product Quality Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We are looking for a Senior Product Quality Engineer, to work onsite in Whitestown, Indiana. As a Senior Product Quality Engineer, you will be the head of the Quality Assurance Team ensuring a seamless Warranty process, you will manage the warranty return process for our top products, reviewing and analyzing customer warranties for failure mode and responsibility, and funnel projects to reduce the NA Global Warranty Cost. You will communicate trends and lead improvement teams. Assist on process claims for payment and communicate data trends to our company for continual improvement. You will ensure that all warranty returns are handled efficiently, root causes of quality issues are identified, and corrective actions are implemented to prevent recurrence. You will report to the Manager, Product Quality.

Your Responsibilities:

• Oversight of the processing of warranty returns for Rockwell's top 10 products.
• Analyze returned products to identify causes of quality issues.
• Conduct root cause analysis and handle the corrective actions process.
• Conduct root cause failure analysis (RCFA) on returned products
• Lead continuous improvement (CI) plans within the warranty returns process.
• Identify areas for improvement and implement changes to enhance efficiency and quality.
• Collaborate with other teams to lead CI efforts.
• Respond promptly to customer inquiries and warranty requests
• Collect and analyze data related to warranty returns and quality issues.
• Ensure compliance with all relevant quality standards and regulations

The Essentials - You Will Have:

• Bachelor's Degree
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future for this job opening.

The Preferred - You Might Also Have:

• 3+ years of experience in quality engineering in a manufacturing or product-based environment.
• Knowledge of root cause analysis and corrective action processes.
• Experience with continuous improvement methodologies (e.g., Lean, Six Sigma).
• Proficiency in quality management system and tools.
• Certification in Quality Engineering (CQE).
• Experience troubleshooting Automation products or electrical equipment's (Desirable).
• Experience in handling warranty returns and customer interactions.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.