The Senior Product Programs Manager plays a critical role in driving strategic product and partner initiatives that accelerate customer adoption, engagement, and business growth across Emburse’s platform and product-led partner ecosystem.
This role is responsible for designing, scaling, and executing cross-functional programs that improve product utilization, customer education, partner enablement, and go-to-market effectiveness. The ideal candidate brings a blend of strategic thinking, operational rigor, customer-centricity, and technical acumen to deliver high-impact initiatives across Product, Marketing, Customer Success, Sales, Partnerships, and external stakeholders.
This individual thrives in ambiguity, simplifies complex problems into scalable solutions, influences without authority, and operates effectively across executive and operational levels. Success in this role requires strong program management capabilities, excellent communication skills, and the ability to drive measurable outcomes through collaboration and innovation.
Lead the strategy, development, execution, and optimization of scalable product-led partnership programs. These could include referral, co-branded, or white-labeled deployment models.
Drive cross-functional initiatives spanning Product, Partnerships, Marketing, Customer Success, Sales, Enablement, and Operations
Build and operationalize frameworks, processes, and best practices that improve product-led program scalability, adoption, and execution efficiency
Define and track product-led program OKRs, KPIs, and success metrics, providing regular reporting and actionable insights to leadership
Manage engagement with strategic partners and internal GTM teams through enablement sessions, demo presentations, campaigns, and collaborative initiatives
Collaborate cross-functionally to distill complex product capabilities into clear sales, marketing, and enablement messaging
Serve as a liaison between Product, Marketing, Partnerships, and external stakeholders to ensure successful product-led program execution and communication
Attend partner events, SKOs, webinars, and strategic meetings as needed to support program adoption and alignment
Develop and deliver customer engagement and education programs designed to accelerate onboarding, adoption, retention, and expansion leveraging:
In-application experiences
Webinars and virtual events
Email and nurture campaigns
Partner-led campaigns
Partner with Product and Customer Success teams to identify opportunities to improve customer journeys and product utilization
Support programs focused on increasing virtual card adoption, premium feature utilization, and self-service customer success outcomes
Growth in strategic product-led partner engagement and enablement effectiveness
Increased product adoption and utilization across partner-driven customer segments
Successful launch and execution of co-branded or white-labeled initiatives
Customer education program participation and engagement
Improvement in customer lifecycle outcomes, including activation, retention, and expansion
Achievement of quarterly and annual program OKRs
Stakeholder satisfaction and cross-functional execution effectiveness
Bachelor's degree required
6+ years of experience in Program Management, Product Operations, Customer Marketing, Digital Programs, Partnerships, or related SaaS roles
Experience working within B2B SaaS, fintech, payments, or technology organizations strongly preferred
Proven success leading complex cross-functional initiatives and scalable customer engagement programs
Experience supporting product adoption, customer education, digital engagement, or partner enablement programs preferred
Knowledge of travel, expense, payments, or financial technology industries is a plus
Strong strategic thinking and problem-solving abilities
Demonstrated ability to independently lead initiatives from concept through execution
Exceptional cross-functional collaboration and stakeholder management skills
Strong verbal and written communication skills with executive-level presentation capabilities
Ability to simplify complex technical or business concepts into scalable programs and messaging
Experience with customer engagement methodologies including digital customer success and lifecycle marketing
Strong analytical and reporting skills with experience leveraging data to drive decisions
Experience managing multiple priorities in a fast-paced environment
Technical acumen and ability to partner effectively with Product and Engineering teams
Strong organizational, project management, and operational execution capabilities
Adaptability, curiosity, and continuous improvement mindset
Skills Required
- 6+ years of experience in Program Management, Product Operations, Customer Marketing, Digital Programs, Partnerships, or related SaaS roles
- Bachelor's degree
- Experience within B2B SaaS, fintech, payments, or technology organizations
What We Do
Emburse humanizes work by empowering business travelers, finance professionals and CFOs to eliminate manual, time-consuming tasks so they can focus on what matters most. Emburse brings together some of the world’s most powerful and trusted expense and AP automation solutions, including Abacus, Captio, Certify, Chrome River, Nexonia and Tallie. The company’s innovative offerings, which are uniquely tailored for specific industries, company sizes, and geographies, are trusted by more than 4.5 million users in more than 120 countries. Over 14,000 customers, from start-ups to global enterprises, including Boot Barn, Grant Thornton, Telefónica, Lufthansa Systems, and Toyota rely on Emburse to make faster, smarter decisions, empower business travelers to recapture lost nights and weekends spent doing tedious expense management, and help make users’ lives -- and their businesses -- better.
